Planet Fitness — Local services in New York

There’s no reason why a disabled man should feel pressured to answer questions while having a private conversation with his wife in the black card spa area 🙄..

I’ve visited this location a total of 3 times. On my third visit, I was fortunate enough to deal with the apparent bane of this location (Ms. Lizette - location manager).

I walked into the spa area addressing my wife and expressing my dissatisfaction with a front desk team member.

The planet fitness employ in question had questioned my membership level (even though I had JUST checked both my wife and I into the spa area for a quick massage before work), was also sitting on her ass/holding up the line in comparison to her coworker and generally had an attitude unbecoming of a customer service representative.

As soon as I addressed my wife, she began questioning who I was referring to and what I meant by my comment. She obviously didn’t seem to care that it was an A and B conversation nor did she seem to wanna see herself out it.

As she became more beligerante I began losing my patience and informed her of every answer she so vehemently wanted from me as well as told her my intent.

I’ll be reporting this incident to corporate as well as actively pressuring the location to become more accessible to disabled people/prior service members. Update:

Ms. Lizette Rodriguez, general manager at this location took it upon herself to report a personal conversation I was having with my wife to corporate in order to get my account banned.

She happened to overhear a comment took it personally then reported the interaction to corporate in order to get my account banned for "misconduct/breach of contract".

She obviously felt personally attacked which is why she then pressed me and questioned every aspect of said conversation (WHICH I WAS HAVING WITH MY WIFE IN AN EMPTY BLACK CARD SPA ROOM SHE WAS CLEANING).

Had she minded her business and allowed a private conversation to stay private instead of interjecting and questioning a black card member who has been so on and off for YEARS, she would have been none the wiser as to who was being spoken of. The employee in question I was commenting on could've been anyone in my personal life/at my job or in my wifes' personal life or job.

Yet, had she not felt the need to begin questioning who I was speaking of (IN MY PRIVATE CONVERSATION) she would've never heard my disdain for one of the worst policy/training habits they've instated for front desk employees - having black card members rescan their membership in order to gain access to EVERY spa related activity (even if another member has already checked you in).

Part of me wants to take this up with corporate and have her fired for abuse of power, sue the location for misconduct and gain all my years of membership fees as restitution. However, I rather stick to the New York Sports club which offers discounted memberships for students (I'm non-matriculated at La Guardia College).

I WILL be following up with corporate though 🙃

P.s. Check out their automated response even after corporate kept the ban active. Guess I'll reach out to the Americans with Disabilities lawyers soon.

Thanks for trying your best to back each other up all the way to corporate and back down. I hope the email chain and call logs serve us all...

I see some people complaining about how this gym and whatnot. Let me say something. I been coming to this gym and various other planet fitness gyms for several years now and their format has not changed much. Yes, this is the Budget Hotel version of a gym and you have to make use to what is available to you. First and foremost, there is no need to complain about how busy it is during the afternoons. It is like that with EVERY GYM especially with gyms that are the only one in the area. This is thee only PF in the Jackson Heights area. If it bothers you that much, get up super early in the morning to the gym to work out or hit the gym during the overnights. If you can't do either, get a gym at home OR jog around your neighborhood like people usually do. Need to lift weights, buy a rack for home or fill up your laundry bag and begin lifting. Make sacrafices and compromise. Second, this is a Unisex gym. Us Men will have sweat pants on OR shorts. Ladies have leggins or tights on. Ladies...I hate to be the bearer of bad news but we are all taking quick looks and quick glancing at one another. I get looked at when I have sweats on. We all been busting our behinds to get the physique have today. Abs, Glutes, Biceps etc. Especially if you been doing squats for years. Lets all flaunt what we have and appreciate the hard work we put in to get where we at today. There is nothing uncomfortable about looking or taking quick glances. Video taping is another story. That is creepy and yes you should be kicked out. If you that uncomfortable, Join a All- Male OR Join All-Female gym. The same energy you have when you look at Fitness models on Instagram Male or Female double tapping being thirsty, keep it that way when working out. In regards to customer service, Most PF staff are like that. Can they be better, yes they can. It is no excuse for them to act that way but no matter which PF you go to, it is the same. Be numb to it and focus on working out. Yes, Exact change or CC for Purchases. Bathroom: Ummm...it could be better but again, this gym is very very busy and has a high volume most of the time. As customers, it should be our duty as well to keep it clean and notify staff that trash bins are full as well as soap needs to be refilled. If you are much of a germaphobe, buy sanitizer. Clean the machines after you use them. If we all follow Protocol, this would be a decent gym to go to. Last but not least, stop being a cheap pathetic individual to get a Membership at the gym just so you can bring your friends for Free Pizza Or Bagel. You making it worse. Oh and please WEAR...

Complete turn off from the moment I walked through the doors. There were about 3 or 4 members that were having a conversation behind the front desk as opposed to assisting the guests. I waited for my turn so I could explain I just moved to the area, and I would like to see which P.F. I was going to make my home gym as I am equally distant from both this location and the PF in Forest Hills. I had went Friday and was greeted kindly greeted, despite the PF rep being overwhelmed with guests. I explained my intent and he offered me a guest pass for I can feel out the location. That was not the case here. Judith was curt, disconnected and unwilling to assist me, stating that I had to pay the $5 fee or transfer to the gym. Lizzette, who was supposedly the manager also stated I had no other options, either I can pay $5 or $21, and she made sure to emphasize that if I wanted a tour of the location I could not work out. In addition, i had to stand thdre and refill paperwork with useless information, further wasting more of my time, when they easily could have looked in the system at my account for any information they so required. It was a joke honestly. People like them should not work in a setting that is meant to encourage positive energy. They are pretending to do their job, but ultimately all they are doing is deterring clients. The set time i had today to use the facility was wasted, and instead I am using my hour to file a complaint and leave this review. I have been a member of PF for yrs, both reg member and black card, despite inconsistent attendance, my monthly bill is paid every month. In fact, I was just charged the yearly $50+ fee a few days ago. So to be treated with such unprofessionalism, and common decency by these 2 employees who genuinely seemed disinterested in working there, I had already made my decision that I would not join this location, let alone, make it my home base. And this as a member, imagine the amount of business being lost by non members, looking to sign up, because of this treatment. I would not recommend this location at all! In fact, I would highly recommend that PF issue a more thorough training course on customer...