Serenity Laser Spa — Local services in New York

I’ve been a customer since 2021 and purchased two packages that included full Brazilian treatments—the second also included underarms. From the start, this place lacked good customer service. There was always only one worker I would see, and on more than one occasion, the only machine I ever used wasn’t working. Rather than notifying me ahead of time, they waited until I arrived to inform me, only to move me to a different room with a gel machine which ai found to be less effective.

Once, the usual worker wasn’t there, and no one called to let me know. I found out only after showing up and being surprised by someone new.

On another ocassion, I needed to reschedule my appt. I called and left a message during business hours and didn't receive a call back until after my scheduled appt. A gentleman called me to tell me I missed my appt. I let him know I called and left a vm. He said I should've emailed because that's the best way to communicate.

The final straw was my most recent (and last) visit. The worker treated my underarms and what she called an "extended Brazilian," then told me she was done. I asked about the back area, and she said it wasn’t included in my package. Every previous worker I saw treated the full Brazilian without question, so I was shocked. When I mentioned this, she claimed they “must have been doing it by mistake.” Really? Three different employees over multiple sessions all made the same "mistake"? Unlikely.

Rather than argue, I decided not to renew my package. There are far too many reputable and professional laser establishments out there to waste my time on an inconsistent and...

Serenity Lazer spa, this was not my first appointment, I had alot appointments before,I even got the membership the offer. I buy a facial package for me and my husband I planned to get him a treat for Valentine's day! He was scheduled at 2:30 and I was 4:30, he did his facial and had to come pick me and take me for my facial his facial passed more then an hour, the tech was so unprofessional she take her fingers and pop the pimples🙈 my husband face is red and swollen. Anyways so my husband let them know he had to pick me up and he left to get me and they called me the told me they cannot wait for me so I begged her to squeeze me in and she was like there is nothing she can do, so I Said ok thank you. Then she come and ask me for payment, when I book the appointment I paid, she said if I can come and pay my husband told her I will come, I let her know I can't leave and come till there just to paid without getting my facial done, she was like I have to pay let me give her my card number I told her I cannot give you my card when I come I will pay. I book 5 sessions my husband just did one, and he was not even happy with it,and she demanding me payment. They are so lack of customers service, she told me with talk to the manager and call me back, she never did. So I call a girl answer "hello" I said can I speak with someone else"she Said why?" And i ask her " who am I talking with" she hang up on me I call back they didn't not answer after couple trys I call and a girl answer I told her about the person who was rude and ask her her name I will report her she told me "Malenda" and hang up. How...

BE CAUTIOUS OF THIS FACILITY. 48 hours after my 2nd treatment for laser hair removal for the ball of my chin and this is what my face looks like. I have burns all over my chin and jawline. She touched areas that I did not request nor give consent to be touched. The only thing I wanted was the ball of my chin and that’s it. She did what she wanted to do at my expense with no open communication. Totally different experience compared to the first time with another employee a few months prior. Her or the manager showed no sympathy towards the situation. They told me they’re not that concerned and she did what she thought was best. Not one apology. They only delivered products for me to apply to area as an attempt to alleviate the situation. I requested a full refund as i won’t be returning. There needs to be consistency in skill set of all employees...