Petco — Local services in New York

Lack of Variety and Quality in Petco's Product Selection

I recently visited Petco in search of various products for my pets, and unfortunately, my experience left much to be desired. The lack of variety and quality in their product selection was quite disappointing.

One of the first issues I encountered was the limited range of brands available for pet food. While Petco does carry some well-known names, the absence of certain premium and specialized brands was evident. This limitation may not cater to pet owners with specific dietary requirements for their animals or those seeking alternatives for pets with allergies.

The toy and accessory section also fell short of expectations. The choices seemed generic, and the variety was lacking. I was hoping to find unique and stimulating toys for my pets, but the options were mundane and didn't seem to cater to the diverse needs of different animals.

Furthermore, the overall quality of some products left much to be desired. I noticed that some items were poorly constructed, and the materials used were not up to par. This is particularly concerning when it comes to products like pet beds and carriers, where durability is crucial for the safety and comfort of our furry friends.

Customer service, while not terrible, did little to compensate for the lackluster product selection. Staff members were present, but there was a noticeable lack of enthusiasm and product knowledge. I would have appreciated more assistance in finding suitable alternatives or learning about new products, but the staff's engagement was minimal.

On a positive note, the store's cleanliness and organization were commendable. However, a well-organized store can only compensate so much for the deficiencies in product variety and quality.

In conclusion, Petco's lack of variety and quality in their product offerings may leave pet owners feeling unsatisfied. For a store that caters to a wide range of pet needs, it's essential to have a diverse and high-quality selection to meet the demands of all customers. Until Petco addresses these issues, pet owners may find themselves looking elsewhere for a more comprehensive and satisfying...

The male cashier was extremely nice and respectful. However, the reason for my one-star review is the poor service I received from another employee.

I waited 40 minutes for crickets, despite the store being nearly empty. I initially waited 15 minutes by the cashier, who kindly informed me that he had already contacted the appropriate staff. He then suggested I check the back of the store to see if a representative was available and to show them my receipt.

As I walked to the back, I came across a female employee who was chatting with her co-worker, Stephanie (who was off the clock). She was a large woman who appeared to be American Indian, with dyed red-orange curly hair and glasses. The moment she saw me approaching, smiling and saying “Hi,” she made a shocked face. I assume this was because we had interacted before during a previous purchase of a frog—an experience in which she also made me wait over an hour to get the frog and crickets. Instead of assisting me, she pulled her co-worker aside, giggling and noticeably trying to avoid me.

I then approached another staff member who was working on the fish tanks. He was kind and told me he would get someone to help, instructing me to wait by the cashier. Unfortunately, the same female employee—the one who had been avoiding me—was still nowhere to be found, as she continued chatting with her off-the-clock co-worker instead of assisting customers.

After 35 minutes, I decided to stand in line for a refund. When the 40-minute mark hit, she finally appeared, pretending she had been working the entire time. She made eye contact with me and could clearly see I was upset.

This kind of service is completely unacceptable—disrespectful, unprofessional, and rude. Experiences like this make me not want to return. I have many pets and enjoy shopping at Petco, but if this is the level of customer service I can expect, it’s simply not worth my...

We went there to buy the fish last thursday.The guy who helping me to get the fish was very nice and polite.The problem start at the counter with this guy in the photo.I bought the fish about $20 then he said $31.I try to explain him.It's gonna be something wrong.You should check the price tag then he lead to the fish tank section when he walk there he said it's gonna be same thing.The way he said no respect at all and the store is not busy.Then when we arrived i show him the price then he said again same thing i told u.I said no because he mention i bought 3 of them that's why.I said no and i bought only two of them.Then he left us with the attitude.When we follow him he said don't yelling me and i gonna cancel the transaction.I said i'm not yelling you and you arguing with me for no sense and you can't do that.But this guy don't know what he doing he think he own the store.He want me to leave the store almost kick me out.This thing happen to me in front of my daughter 11 yrs old.Then when i arrived the counter again he said he's not gonna sell any item to us and he gonna go home and left us at the counter.There is another lady in cashier, i ask her what's his name.She said she is new then she don't know.She ignored the customer too.I'm really upset in this situation.Then i try to find someone who help me to get the fish.There was a guy who disrespect me using the phone and don't care nothing about it.When i take the photo of him,he getting mad and he said he's going to call the police.I said do it and call them.Then we try to find the person who can take care of this situation.We found the guy who help me to get the fish at the counter.He helped me with the transaction and another guy came and apologized me for that.I appreciated those guys but i'm not satisfied what he did us today.I hope to see my review someone who can manage the store.Please take an action with...