Speedy Sticks — Local services in New York

When I saw this service, I thought to myself, "this seems too good to be true - a COVID test that comes to you and for the same price as having to wait at an urgent care." I signed up for an appointment anyway, and regret having done so.

I paid $225 for a COVID saliva test to be administered. The website promises results within 48 - 72 hours. It has now been 5 and a half days since my test and I do not have my results. I have called and been directed to four separate numbers without anyone being able to provide my results. My email inquiry through their website has been ignored. I was asked to change my appointment time and had to go through the payment process twice due to system failures on their end.

I really wanted to like this service, but have been disappointed with the lack of responsiveness and test results which I am dependent upon in order to be able to go to...

TERRIBLY disappointed with the service of Speedy Sticks, after paying $200 for a 48 hour turnaround time on my PCR test results needed for international travel on Thursday 11/26/2020 - and STILL not having received the results... a week later (today is 12/1). As a result of this unreliable service, I had to incur MANY inconveniences and costs to get a PCR test and result in order to make my flight.

There has been no communication around the delays in my results.

I thought this was a great service offering, and while my first service was ok (results also came later than expected) this time around it was TERRIBLE.

UPDATE: It took 221 hours to get my results and them telling me to abide by the agreement of no refunds, when I asked for one given this poor service.

Do not use. There are more reliable and customer orientated...

It would be zero stars if I could. Representative did not call prior to showing up at the house, the front door was wide open, they rang the doorbell and before I could walk from the hallway to the door they were gone. They then called and said they were a few minutes away and they would be there soon (which is odd as I have them on camera LEAVING). 20 minutes go by and they don't show up. Called back and she said 'oh yeah I left. You didn't answer.' I pointed out that the front door was open, you didn't call and then when you did call you said you were getting ready to pull up.', she said she'd come back and never did. Can't get through to the main number for customer service, called it 8 times and you just sit on hold and get no answer. Just love that my hospital switched from a reliable service to this...