M&J Trimming — Local services in New York

First I want to say this was an amazing, phenomenal, and honest experience from the start! I walk in the store and saw many of great pieces, jewels, and fabrics. I had a multitude of questions that were answered to the tee! There was one issue that turned into an amazing last hope for humanity- the detail guy was off that day... well I explained I was having a dress made from Styled By Miracle that needed to be completed by Sunday night for my movie premiere Monday evening-(this was Saturday). SAUL called "the detail guy" CARLOS who allowed ME to have his number so I could ask him all the questions in the world! I texted him a pic of the fabric I bought along with a pic of what I wanted it to look like. He told methe color jewels as well as the quantity to buy. Oh no another problem- these jewels had to be preordered-CARLOS not only communicated with me the entire time ON HIS DAY OFF, he told me WHERE I could get the jewels. This showed integrity, honesty, and genuine care. This went from a scary experience as I had never bought materials before to an amazing journey that gave me hope for humanity. I reccomend this store too anyone- ask for...

Less selection, higher prices, and no cohesiveness between online store and in-person store. They don't know where things are because there's no order beyond a general idea. The amount in stock is wildly inaccurate in their computer system. I went there a week and a half ago, from NJ, because I need a specific trim for a client's order. I can only seem to get this trim from M&J.

Their online and in-store computer said there were approximately 27 yards. They couldn't find it and then the answer was just- "At 27 yards we can't really know if it's here or not". That's not an appropriate answer. Twenty-seven yards is a lot of yards to go unaccounted for. Plus, I was told if I wanted them to order it, I'd have to order twenty-seven yards. Unacceptable. It's something they usually have in stock so I have to assume they'd be ordering it again at some point anyway.

Then, I ordered it online from them, while I was standing in the store, and the order went through, only to be cancelled on me nine days later. Over a week is an unacceptable amount of time to contact me that they don't have the trim. The whole experience is just extremely...

Great stuff here I am an artist always creating but its my first time checking this store out today. However for my first time here the customer service for me was slighty awful. As I stepped to the register to pay two female employees were assisting (one) customer on the side near the register. I stood there and I wasn't addressed by neither one as they can see me. It was a moment. Great customer service would be hey sir one moment, atleast in my opinion but nothing of the sort occured. I stepped up and politely said excuse me I would like to pay and (then) I was told be with you shortly. I was then able to purchase my item and the male cashier that approached provided good customer service. I did disregard they did not welcome me in the store but thats not so bad. I believe since some people in the city don't like to be bothered. When your treated good and have good merchandise you build more loyal customers am I wrong? Anyways I will be returning to browse and purchase more items.Hopefully the customer...