Staples — Local services in New York

I went in to have my phone screen fixed, and they were having a special for 50% off a new battery. I got the battery too, since my phone is a couple years old and I was noticing it drain faster than before. After 45 minutes, I got my phone back. Seemed fine, until I got home - my wifi and bluetooth were not working half as well as before. I would get 1-2 bars when right next to a router, and my headphones would cut out if I put my phone in my back pocket...

I went back to ask for help, and they said "we only fix screens." So I went to UBreakIFix and they gave me a free diagnostic, saying that I needed my wifi antenna replaced but that Staples should be responsible for it. I went back to Staples to either get them to fix it or to pay for the fix since they "only fix screens," and lo and behold, it turns out they fix the rest of the phone too, but not on site. So I sent my phone out on a Wednesday, told it would be ready Monday or Tuesday. I came back Monday, ready to have a phone again after almost a week, and I get told that the new estimated delivery is Friday.

I wait and call on Friday with a friend's phone, and I get a short response of "we emailed and called you." I had already told them I didn't have any other number, so they were calling the phone that was turned off in the box in their store, and I have literally no emails from Staples other than the review link from the original screen replacement. So I come into the city and get my phone, and the tech says that there was nothing wrong with the wifi and bluetooth, and it was the battery... which had been replaced a month ago with the screen... by Staples. There's no offer of a refund for wasting my time, or selling me a faulty battery to begin with, so I'm livid. On top of all that, as soon as I get home, I find that the wifi and bluetooth are still in terrible condition. I give up on this sorry excuse of a service, and order my own flex cable replacement kit for $7 on Amazon. After about an hour last night, I now have full bars of wifi and full range of bluetooth again.

So thanks for literally...

I went to the store first thing at 8AM to get this badly done label print job fixed.

The first associate I interacted with was trying to be helpful and had to wait for the print associate to arrive. He's what makes this a 2 star and not a 1 star review.

When the print associate arrived and examined the job, they didn't apologize and proceeded to blamed me for wanting to adding a border. (FYI I have a very similar print where the job was done well and with a border.)

The print associates attitude during the whole interaction is what prompted me to write this review. They were dismissive, lacked acknowledgement of the error, and acted the whole time like I was the problem.

When I asked to get the reprint expedited today, they said there was no way until tomorrow bc it's "too busy". It was 815 AM and the store was pretty much empty . It was a 220 label job - maybe a 20 min job tops that could have been handled on the spot. And this would be a a 5 star review and not a 2 star.

The cherry on the sundae was they dismissively said I could get refunded and then just walked away without any further acknowledgment or communication and just left me hanging.

It's so unfortunate of a situation because this is such a convenient location for me but I will avoid it...

Absolute paranoid manager named Dave. As I entered the store and he was shouting at the other employees to mind the door, specifically one whose name he was shouting on the comm. system. I just went to get some ink for my printer and took it off the wall. The wall is situated next to a stack of bottles customers can buy in an open area near the checkout counter. So anyone can make an honest mistake...which is what I did. Dave started making a scene as if I was robbing the National Treasury. "YOU'RE NOT ALLOWED BACK HERE! ASK AN EMPLOYEE TO GET IT" as I apologised and went in line to pay for it.."NO! LEAVE THAT RIGHT HERE! YOU CAN'T TAKE THAT!" Wow..all that aggression for some Printer ink? I got in line asked the cashier to bring the ink and had to clarify to the cashier that I'm studying at NYU and obviously not here to steal ink.

This is completely different from my experience of the store 5 days ago. The staff was warm, welcoming, helpful and respectful..I was even going to write about it. Unlike Dave here who acts like he is under a serious influence of deludamol.

I now realise why people are switching to buying stuff online. It's a hassle free experience....and cheaper too.

Would think at least twice before going to this...