Street Sounds — Local services in New York

I've been threatening to get a Gretsch White Falcon Rancher for about a year now, but just hadn't pulled the trigger. I'd been checking around for a good deal on a used one for a while and finally found a GREAT deal on Street Sounds web page! I ordered it on line on Wednesday night and noted that I wanted to pick it up on Saturday morning along with a Gretsch case for it. When I got there Saturday morning, Rocky had it ready and waiting in a case that was almost as stunning as the guitar. Rocky introduced me to my new best friend and took my EVH Wolfgang to the back to replace the pickup selector switch. I sat and noodles on my new Falcon and before I knew it, the Wolfgang was ready to go! I forget the gentleman's name (even though we were wearing matching EVH tshirts!), but he did a fantastic job on the Wolfgang. When it was time to go, I kinda didn't want to leave all the amazing Gretsches on the walls, but alas, I did need to get home and play the...

This place needs to learn proper customer etiquette. Walked into the empty place. No one even saluted me. Relatively big collection of Gretsch guitars. Most of them were full of dust and the two I picked up were de-tuned. I "carefully" pick one off the wall to take a more detailed look. I own a couple of high ends, Gibson customs. The guy tells me in a rude tone that I need to ask for help before picking up a guitar off the wall because It's a $5k guitar. If he was watching me, as he should have, being I was the only customer in there, he would have gotten the feel that I know how to handle a 5k priced guitar. Never the less, I don't need to ask for help. Rather, "he" should have asked "me" if I needed any help or have questions. Needless to say I hung the guitar back on the wall and walked out,...

It’s easy to get 5 star review when everything goes smooth! How a business handles the bumps in the roads are what separate the best from the rest! Had an issue with availability on a guitar and Rocky went above and beyond to give me an option that I thought was generous and quite frankly better than any other shop owner I know probably would have done! I’d been looking at a particular model Gretsch for a year on reverb and eBay! As it wasn’t available, he offered an amazing substute for the guitar i ordered in a different color and quite a bit lower in price than anything else I’ve seen in a year of looking! The checkout info said 4 day free delivery! It was there in 2 days flat! I’ll definitely go back and get my next Gretsch from Rocky and...