The Cove — Local services in New York

Update: After 2 days, they fixed my door and it's good now, so I add one more star. I think overall the apartment let me feel comfortable and the location is pretty good. Gym and roof deck are nice and new btw. Handyman are friendly as well.

Nice apartment but their virtual system is not working. I am a new resident and some of my package could not arrive before I move in. The Amazon driver told me that no one would open the door for them, though the resident manager told me that my package could arrive one day before I move in. I called the Rockrose and they told me to ask the driver to put the packages at Hayden, but the driver told me that Hayden refused to receive the package. After I moved in, my door key (card) was not functioned. They fixed it the next day and it was broken one day after again. I was left outside of my apartment at night for 1 hour until the handyman found someone using a key to let me in. I still cannot use the key to access my apartment the next day and I am trapped in my apartment because of this. The resident manager came to check the door this morning and promised that it would be fixed before afternoon, but it's 1:20 pm now and no one shows up. There will be no staff in the building after midnight and I do not know what to do if this happens again after the staff has left. They do not want to give me a key instead of the card.

Hope this helps someone who considers to choose...

It's a pity that they don't care how the damaged property affects your life living there. I moved in in January this year, but the glass of main window cracked just the second month. Yes, the kind of huge crack from top to bottom, which looks quite scary and unsafe. I reported this problem immediately but, see, it's already over half a year and they still had NOT fixed or replaced it. To be honest, I have never lived in an apartment building with so perfunctory an attitude and irresponsible property management. I did not pay the rent for you to just pay lip service for the tenants. If there is still no action these days, I am ready to appeal to the government department. It seems a better choice for a mighty third party to intervene in...

I’ve lived in LIC for over 10 years and I feel most at home at The Cove.

There isn’t a doorman, which keeps rent reasonable. You still have privacy because everyone keeps to themselves and the porters and super are very friendly and helpful.

Requests are usually done within a day.

Packages are safe, never have lost one in over 3 years.

Rooftops and gym/game rooms are great quality. Underused, in my opinion, but that’s okay.

Westville just opened this year downstairs and goodness knows there is plenty of boba tea in the neighborhood if that’s your thing.

Transportation options do NOT get better than Court Square...