The UPS Store — Local services in New York

This review is solely for the horrible experience with Miguel, the supervisor.

My wife and I were at the UPS store in the early morning and trying to return an item to amazon. We checked how much is the packaging fee and Miguel said it was around $70, the item is $60 so I asked how much is the box and tap. it cost us $45 but we just want to get the thing returned so we bought the box and tap and start to packing it by ourselves.

Then Miguel told us we cannot pack in the store per UPS policy, when there is no other customers in store and it was raining and wet outside. I couldn't believe what Miguel said and my wife asked to show us the UPS policy and he was not able to provide. I felt he got upset not getting the $70 he wished for. But we already paid $45 for just a box and a tap!

The behavior of Miguel is unacceptable and lack of integrity and consideration. We live in the neighborhood and are regular customer, all other employees from this store we encountered are pretty nice and professional, not as cold heart as Miguel.

Updated review: I discussed the matter with the Owner Waldo. He explained the reason of this policy to me and promised to talk to Miguel and make sure he understands why they enforced such policy so that he can explain to customers better rather than...

I needed to print a document and get it notarized today. I called the location to see what time the notary would be there. I was informed she would leave at 3:30, so I planned my day around that time. When I arrived at just after three, the man behind the counter told me the notary left at three o’clock. That was a little annoying however I needed to print documents anyway. There is a winter storm today so I wouldn’t be surprised if that’s why the notary left early. I rarely go to the ups store to print anything, at best I go once a year. So I asked the man behind the counter how to go about this. Firstly, I could tell he is absolutely miserable at his job, but there should be no reason to treat your customers the same. He very rudely told me to go to the computer. Every time I asked a question on how to go about printing my documents he acted as if I was interrupting some dire project he had. I was the only person in the store. I’ll admit I’m not as computer savvy as some, but his behavior was uncalled for. I was trying to be as polite as I could without becoming frustrated. Unfortunately I will not come back to this location, and I will inform my customers of the poor service here. Maybe the man...

A no-hassle shipping option. My mom text me asking for more tea that I had gotten her. She never asks for anything so she really must have loved the tea. Needless to say, I was excited to send it to her!

It was Saturday afternoon at around 3pm and I had to decide: how much hassle did I want to deal with in shipping this tea to the Lone Star State? The answer that day - and likely every day thereafter - was minimal. Now, that comes at a cost, a quite literal one. UPS isn’t known to be the most competitive on rates. However, one thing you do know about UPS in comparison to its competitors in the neighborhood, is that customer service is emphasized. In this case, that customer service came in the form of Jesus and the other gentleman whose name I missed supplying the packaging materials and packing the tea to be shipped to my mother. It also included pleasant conversation about a variety of other topics - an increasingly rare occurrence in today’s customer service landscape. Now, did the shipping/packing costs come close to the value of tea? Sure. But that it was hassle free - pleasant, even - made it...