Up&Up — Local services in New York

Horrible experience. STAY AWAY.

In conversation with up and up regarding a fee free early termination as a result of these issues they said “We can easily forget the lease termination options provided”

Update. Even worse. Now, in addition to all other complaints and issues. Up and up never had our property surveyed before renting. Now, halfway through the lease, without warning, they are taking away half of the double lot property. This involves moving the entire fence, getting rid of our fire pit and parking spot, as well as taking away the dogs place to run. In doing so they are refusing to reduce the rent, and not allowing a termination of the lease without paying 3 months rent as fee.

Update, Just received another email saying that they messed up utility charges from over 4 months ago, even after the 400 dollar suprise bill. Now being billed again. Lovely.

Rental had dead mice under fridge, took weeks to get keys after move in for garage, and gates. The mailbox lock was broken, so I couldn’t get any of my mail. 1/8” of tar on top of cabinets and elevated surfaces, and a 1/2” inch of dust in the vents ( no wonder why we keep getting sick).

Needed a plumber to replace a leaky faucet, first time they scheduled when the up and up office was closed wasting my Saturday and the plumbers, since they couldn’t collect payment. But wait. They reschedule it without even telling me. Just receive a call from the plumber saying hey I’m coming in 15!

The fridge was completely full of mold and missing shelves. The microwave was falling apart and needed replacement. It took weeks to get water and utilites set up because it required up and up to create the account, which they never did untill I called probably 8 times.

Last month, 6 months into renting, I got an email with a suprise bill for 400 dollars of utility charges. Completely out of no where.

After complaining for all this, they offered a TINY $200 reimbursement… that I never received untill I had to call and email and complain about never reviewing. Absolutely ridiculous.

Please stay away, they are absolutely incompetent. No care...

I was reluctant to use Up & Up since we were turned down for traditional home loans and it was hard to find a lease purchase option. But when we applied to Up&Up, they were clear, and answered all of our questions from the start. They looked at our entire situation (income, past ownership and rental history, and our goals), and treated us as people, not just a paper application. Unlike the other lenders, Up&Up cared about our goals and what we wanted to achieve. Because they listened to our needs, we are in a home, not an apartment, and building our equity. Throughout the entire process, their was always someone a phone call away to help us with. When they say, "call us anytime", they really do mean it. We could not have started to plants roots without the...

I don’t even want to give them 1 star. We’ve been renting with Up&up for 3 years. Their customer service is horrible. They pick the cheapest vendors for maintenance requests and charge you for a portion of the service. We’ve been reporting roof leaks for 3 years and they’ve done nothing about it. Recently, they finally selected a vendor to repair a significant leak in the kitchen, when they pulled the drywall down, the ceiling is infested with black mold. The vendor, who was not equipped to handle this put new dry wall up and painted a thick layer of paint. Not even a week later the ceiling began leaking again. The company will not address this and the property manager is very great at avoiding...