Verizon — Local services in New York

FRAUD ALERT: BE AWARE WHEN PICKING UP ONLINE ORDERS FROM THIS STORE!!!!! NEVER HAVE YOUR ONLINE ORDER PICKED UP AT THIS STORE!!!

I placed an order online yesterday 2025-02-02 and arranged the order to be picked up at this store instead of having it shipped because I can’t be home to receive it. I had some promotional and loyalty credits associated with the order. When I stopped by to JUST PICK UP THE ONLINE ORDER, the sales rep spent extraordinarily long time in the back room even though the app said the order was ready for pick up, before making me sign something and handing the order to me.

This morning I received an email from Verizon saying that all the promotional credits were removed. Another email that followed had a totally new sales receipt attached, even though I already received an email with receipt when the order went through. I called customer care to get back the credit and spent an hour but they couldn’t figure out how to give me back the credit. so I reviewed the new receipt. What I found out upon reviewing the new receipt was that there were TWO IMEI #’s on the receipt, and a trade in order that I DO NOT recognize. I returned an ipad and purchased another one WHILE I was in this store, without knowing AT ALL. The sales rep CANCELLED MY ONLINE ORDER, and placed a new order from him, resulting in all the credits being lost - IN ORDER FOR HIM TO EARN THE COMMISSION. WHAT A SHADY BUSINESS PRACTICE in the back of an unsuspecting customer. A fraudulent transaction that I did NOT approve and do NOT recognize was processed by the sales rep without letting me know AT ALL.

I have let verizon customer service know what happened and I’ll be back at the store to undo the shady business that the sales rep did to me and have them compensate for my lost time.

My advice is when you place an order online, never choose store pickup option but just have it shipped to you direct because you never know how sales reps will screw you over in the backroom with fraudulent transactions, resulting in totally unnecessary headache and time-consuming inconvenience.

Update: I just checked the receipt that I left the store with yesterday carefully. The IMEI of the device I picked up and the IMEI on the receipt do NOT match just as I suspected. This makes NO SENSE AT ALL and there can’t be any excuse for this. The IMEI on the receipt matches what was on the original online order that was cancelled by the store associate, and the IMEI on the box matches the new order that the associate placed in the backroom.

Verizon customer service did put the promotional credit back on my account, but the fact that the agreement that I myself signed electronically was cancelled by the associate and the agreement that I was NOT made aware of and NEVER agreed to is active, remains - this is a fraud.

This incident needs to be investigated by the corporate headquarter and Verizon must stop being blinds to these fraudulent sales practices. Verizon must do a thorough review of the sales records of corporate owned store associates to recognize the extent of the situation where their customers have unknowingly fallen victims to this kind of fraudulent transactions by their sales associates, corporate employees. Verizon operates 1,500 corporate owned store nationwide. This kind of commission-ripping malpractice must have non-negligible impact on their corporate profitability too.

To other customers, everything that you go to a store for, can better be done online by yourself directly with Verizon. Verizon website is designed and optimized to be self serving. Various resources online are available to help. Don’t make the mistake that I made. If things like this happens at a corporate store, much worse things can happen at authorized dealers.

Corporate stores that once were trustworthy option against authorized dealers, are now obsolete, non functional, improperly managed, and are unable to provide proper services and protections against fraudulent sales tactics to...

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