Party Fair — Local services in Newtown Township

Party Fair in Newtown completely let me down yesterday! I had ordered over two weeks ago, and paid for, a balloon centerpiece for my mom's surprise 80th party. Yesterday at time of pick up they couldn't find my order. Then they "found it" and said one of the staff members had started it and realized it was too hard for her to complete and so it just sat there, not worked on and not done! They quickly put it together; however, this made my sister very late getting to the restaurant before my mom would be arriving and created stress to an already stressful day! What is most disappointing was the staff's nonchalant response. Sure they said "sorry" but no Party Fair, that was not enough. Make sure your staff are competent and train them in customer service (they didn't even offer to refund the cost or throw in extra balloons until my sister asked)! I'II be sharing my experience with any local patrons that I...

I only shop here if I'm really stuck and can't get to another store. Really overpriced. A pack of 25 paper plates was $9 before tax, large balloons upwards of $11. Some of the selection looks dated. No one ever greets you as you come in the door. The ladies at the register are usually wrapped up in a conversation about their next meal. If you ask they will help you, but you always have to interrupt them. They should be asking the customer if they need help, not the other way around. Coupons have to be printed or they're not accepted....

So happy that with the changes that Newtown wants to make to the village of Newtown. That a store like party fair can still survive and not be thrown out because they don't like the type of business.

I've come here for years when I was younger looking for Halloween costumes and for different party supplies. I never had any issue or problem with the people who have worked or operated the store. Always been friendly and accommodating. Even if they don't have what I need. They always have something that will supplement what I was...