Petco — Local services in Norman

We’ve had good experiences with both of our pups up until this point. Today they had us see a new vet, Dr. Toomoth. She mentioned that she had only been at Vetco for two weeks. We got my pups third round of vaccinations, and that went as expected, but we also had his nails trimmed. They cut his nails in the room with me, and the reason I take my pups to groomers and vets for this service is because I’m not a professional and I don’t want to harm him by accident. Turns out, I was better off taking a chance myself. Dr. Toomoth trimmed his nails and made him bleed on almost every nail on his front two paws. It was torture. Prior to her beginning, I asked for advice on how to trim them so that I could learn and try myself in the future. As she proceeds to give me a tutorial while she trimmed his nails, the “technique” she showed me was very unreliable. There was blood everywhere, she didn’t get it right until she got to his back paws. My poor pup was crying out so loud that my husband could hear him in the waiting room. He bled so bad that I have blood stain on my shirt and pants from holding him afterwards. Later, my husband asked to speak with Dr. Toomoth to get an explanation on why he was bleeding and so hurt by the nail trim, and Dr. Toomoth suggested that it’s normal because our pup’s quick had not receeded far back enough, but a logical person would catch on to that after the first nail, the second nail at most, but instead she proceeded to continue to trim up too far. Rather than isssuing a refund and apologizing, she was persistent that it was normal. Contrary to that, we had his nails trimmed a few weeks prior by another vet at the same location and they didn’t make him bleed. Nonetheless, we didn’t push the issue any further, we had already paid so we left. However, my husband called another Vetco location just to see if they would tell us that it’s normal too, and instead they were very adamant that bleeding should never occur during a nail trim. Now I’m not unreasonable, if it were just one or two nails, I would understand, people make mistakes and the quick can sometimes be difficult to see, but it was almost all of the nails on his front two paws. It took too many times for her to properly gauge how far back to cut, and meanwhile my pup was in so much pain. Thank goodness that this was his last round of shots because I won’t be returning him back to that location. I appreciate all of the other vets that are there, but Dr. Toomoth should be more cautious. To top it off, in the past, nail trims were free for dogs under 6 months, this time however, we were informed that things had changed and there is new management, so it was a $15 charge, and they decline a refund. After spending several hundred dollars on shots, $15 isn’t significant, it’s just her reluctance to admit she should’ve scaled back that upsets me. Even the other lady in the room that held my pup while Dr. Toomoth trimmed looked concerned - she...

I awoke today, my day off, my day of rest, to what sounded like an air horn. The creature in my home that looks like a cat is enormous and built like an opera singer. Pipes on him like an organ, and he was giving me his loudest and worst rendition of Bach's Passacaglia and Fugue in C Minor. His autofeeder was empty. His bag of food was empty. My roommate's bag of food was empty. I didn't have much time before he deafened me, razed the house to the ground and salted the earth.

I shambled blearily into the Petco looking and feeling like the wad of hair you pull out of the shower drain. I grabbed my usual and shuffled to the check out. The angel at the register clocked the "sensitive stomach" formula and went, "Have you tried this other brand? It's what I feed my cats, it has great ingredients and it's cheaper." I have not tried that brand. I'm always on the lookout for a new food though, because despite the fact that I suspect him to be some kind of Panzer in furs, he has a delicate little tummy and seems to delight in puking in walkways to ambush the unsuspecting passer-by.

Not only did she give me advice on food, but on how to cut down on the puking in the first place. He tends to inhale his food, make himself sick, and hurks up what is essentially soft, wet piles of kibble. Whiny Baby Food for the Delicate Constitution and smaller, more frequent portions helped, but didn't fix the problem entirely. She told me to take away his water for 30 minutes after eating, so the water didn't make the kibble swell in his stomach. Genius. She even went and got the food for me when she noticed that I wasn't exactly firing on all cylinders.

I am now appropriately caffeinated and the monster is purring on my lap like a misfiring diesel. Thank you, Petco Angel, for your help and guidance in this trying time. I didn't have the presence of mind to get your name, but I will be thinking of you with gratitude every day my carpet goes unsoiled and I know my cat-shaped bulldozer is feeling fine. He's a horrible freak of nature, but he deserves the best. Thank you for helping me give that to him.

This review has been edited to show a couple of photographs of the beast that holds me hostage in my own home. I believe it is worth noting that the man pictured...

I used to be a fan of this Petco for grooming when Tina was a groomer... but the past two times have not been good experiences and she is no longer there. In December we received a sloppy cut for our cocker spaniel. I filled out the internal review because I'm not a huge fan of publicly criticizing without giving them a chance to fix it. Yesterday, the manager called asking if we could bring our cocker in so their new groomer could get her Petco certification. I wasn't planning on getting him groomed anytime soon and told the manager I was hesitant to bring him back in because of our last experience. He assured me the cut would be by the book and we would receive a discount. So I rearranged my schedule to bring our dog in (25 minute drive) today. We get there and the groomer was awkward, fumbled around with their leash and got it over his head. I was expecting her to then use the leash to bring him back but instead she tried picking him up.. awkwardly. He was happy go lucky until she lifted a little, then set him back down. He paused when she lifted, but returned to happy go lucky when she set him down. Then she lifted some more, hesitated, then eventually tried to pick him up... after she already had the leash around his neck? He bit her. She was fine, there was no blood or visible scratch that I could see. She went to the manager (a different one than I spoke with the day before) and they said we had to go home. If my dog was mad and grouchy and bit her, I would probably be more sympathetic to the situation but it was the most awkward interaction. Why did she try to pick him up? Not to mention, the groomer needed to do a cocker cut, we were there so she could get her grooming certificate, it was a complete inconvenience for me and wasted nearly an hour's drive (gas) plus the time we were in the store. It really came across to me like the groomer didn't want to do it and tried to get out of it. So... I won't...