Here Comes the Bride — Local services in Ocean City

AVOID AT ALL COSTS!!! Terrible experience. I went here with my mom and sister to try on wedding gowns and the owner and her dog were a nightmare and her dog was just the start of it! When we first walked in we were eagerly greeted by a very cute dog. Within just a few minutes the cute dog was biting and tugging at the bows on my sisters shoes and sticking his paws under her feet tripping her. When my sister asked the owner to grab her dog she got snippy with my sister saying he was fine. Sure her dog was fine but my sister wasn't. Then the dog grabbed my moms handbag and ran away with it. My mom and the owner had to chase the dog around and get her handbag back and when my mom went into her handbag a few minutes later to pull out her phone she realized it was missing and found it being chewed on by the dog. The owner did not get the phone back for my mom instead my mom had to chase the dog and get her phone back. The owner never apologized or offer to buy my mom a new phone. Then the dog jumped up and went into my sister's handbag and pulled out an item and ran off with it and he owner had to retrieve it. The owner instead of apologizing for her misbehaved dog turned to an employee of hers and said "they keep putting things where the dog can get it". When I was trying on dresses I would make comments to my mom and my sister about what I did or didn't like about the dress I was trying and they would share their thoughts with me...you know, the things that you are supposed to talk about in order to eliminate dresses or decide it's the one. The moment I would make a single negative comment about the dress the owner would grab me by my arm and pull me away from the mirror and tell me to get the dress off because it obviously isn't the one. We actually got into a verbal altercation in the dressing room because she didn't even want me to leave the dressing room to show my family a dress because I had said one negative thing about it in the dressing room about it needing more crinoline which could have been easily added, instead she jus wanted me to take it off. Every time I put a new dress on I had to climb over the dog to get out of the fitting room which isn't an easy task without tripping over the dress or the dog and she would never make him move out of my way instead would just make me climb over him without trying to kill myself and as I climbed over him would yell at me for not picking the dress up high enough off the ground. Then every time I stood in front of the mirror to look at the dress the dog would lay on the train of the dress and I couldn't spin around to view all angles of the dress because the dog was laying on it and again she never made him move. How can you let this dog lay all over the sample dresses but yell at me for not picking it up off the ground high enough while trying to climb over your dog? She also had an elderly lady come in when I was there wanting to look at a pair of shoes. The dog jumped all over the elderly woman and she asked the owner to grab the dog and the owner again said the dog was fine-again the dog was fine but her customer wasn't. Then she told the lady she would have to come back later because she was busy helping me. We told her it would be ok to help the lady but she still told the lady to leave. Once the lady left the owner made a comment that it was her regular shoe lady and she never buys anything anyway. I couldn't believe she was talking about a customer like that in front of us. I was so frustrated by the whole experience that I never finished tying on the dresses I picked out and had to just walk out. The owner had the nerve to say to my sister that I just didn't seem into it so that is why I couldn't find a dress. I just wasn't into her grabbing me and shoving me around, her snippy attitude, her misbehaved dog, and just overall lack of professionalism! So excuse me if I just wasn't into it! Not recommended to...

I concur with the girl who wanted to give Zero stars! My experience was horrendous from beginning to end. Donna, the dress shop owner should close the doors to her shop now. She is rude, arrogant and has NO idea of the concept of customer service! My daughter purchased a bridesmaid dress in March...she was fitted 5 times because the dress wouldn't come close to zippering....could this task really be that difficult if the dress was ordered correctly?? I think not. There were 10 girls in the wedding party, not ONE dress fit when they came in, and Donna continued to mix the gowns up through the past 5 months and then altering and re altering them and charging the girls each time!! Who does this??? The wedding was at the end of Aug, as I said we purchased the dresses in March. Donna still didn't have 2 of the dress done 3 hours before the wedding ceremony!!!!! But you better believe she had the girls credit card payments well before that. After being in the store 5 times for senseless "fittings" the dress was hemmed for someone 5'1" and my daughter is 5'5"....she had to wear flip flops to the wedding because the dress was hemmed after countless reminders that we did NOT want a hem. Three of the girls dresses split at the waist during the reception because they were WAY too small. The dresses were overpriced, horrible quality and a nightmare. Donna , the owner, never once took responsibility for anything, constantly blaming anyone she could think of ....but again, never missed the opportunity to swipe a credit card. She should be taken to court for fraud and theft....at one point after my daughter telling her that she didn't have any more money for the dress...we had already paid in full and paid for "alterations", she looked in my daughters wallet and told her she could see her credit card. My daughter was bullied into giving it to her for , yes ANOTHER alteration!! This was the hem that was NOT supposed to be done!!!! If you read this RUN from the store don't walk...there are plenty of reputable dress places in the area......this woman...

I have a feeling that Tina's review is from the owner Donna. I just recently had the WORST experience at this store & it was with the owner Donna. When I was fitted for my bridesmaid dress I was 4 months pregnant. I told Donna that I am usually a size 8-12 in gowns, depending on the make & that I was due to have my baby 8 weeks prior to the wedding & that I would need a bigger gown, a size 16 or 18. When I got the gown from my friend it was about 4 weeks prior to the wedding. When I tried it on it would not even come close to zipping. I looked at the size & it was a 14. I called immediately & spoke with Donna. I asked her what size dress she ordered me & she looked at the paperwork which said a large. I asked "what does a large mean? Are we ordering tee shorts?" I asked for a new dress & was told by Donna without even taking a breath it was too late to order a new dress & that they would fix it by removing the zipper & adding a corset. Well the bride did not want that or that is the type of dress she would have picked out. I told her they ordered me the wrong size. Long story short she told me about recent girls who have come in after having a baby that fit fine in their dresses because they run & exercise. I was appalled. I eventually had to take the dress to a tailor & was charged $120 on top of paying $175 for the dress. The fabric alone costed me $50 to add to the dress. I spoke with Donna several times & she told me I paid too much for alterations & that I told her to order me a size 14. She wouldn't even say "I am sorry" or anything. She put all of the blame on me. This woman is ignorant & I would NEVER EVER refer her to anyone. DO NOT go...