Verizon — Local services in Oregon

Flew in from out of town and phone broke. I needed a new IPhone anyway so I went to Oregon, Ohio store at 5953 navare ave and had Horrible service..

They shkwed me the display and I liked the phone so they rang me up. Then they told me told me that someone else bought the phone and that they did not have any more in stock. I politely asked for my money back they said that they could not credit me and that I would have to come back next week to pick up the phone. They were very rude and just said SIR YOU WILL JUST NEED TO PICK IT IP NEXT WEEK! I explained that I lived in Florida and was flying back Sunday. I asked if I could pick it up at another store in the area and they said no. I again politely explained that I live in Florida and that I would not be able to. They said there was nothing they could do and would not credit my account. I asked for the store manager and he said the same thing. No "I'm sorry" nothing, they treated me like I was a jerk for just asking for my money back.

I called my credit card company and they refunded me my purchase price because it was the same day. I went to another store in Toledo, Ohio (15 minutes away) and they sold me the phone I wanted and said that the Oregon location should have not done that. They said that stores have quotas and when they sell a phone it looks bad if it...

Zale rocks! Awesome, knowledgeable, patient, personable. If you go there, see him!

Steer clear of Randy though -- when he and another guy were explaining some options/possibilities for my international situation, they moved to the next option before finishing the previous one. So I said, "Wait, go back, what were you starting to say about xyz?" The other guy finished that one, and then Randy said, "Now, before I was interrupted by YOU, I was STARTING to say..." Yup, Randy reprimanded the customer! Heaven forbid the customer should ask to have something clarified. Apparently not too well versed on customer service. Didn't even apologize.

So stay with Zale. Awesome guy!

(And if you don't know, we veterans get a pretty good discount from Verizon as well!)

Had to go to Verizon this week to replace my phone, and just want to add that Austin and Armand are amazing. So helpful, polite, and basically everything you want in customer service. Some of the others, not so much -- they talk down to you like you're an idiot, either because you're a woman or you're older (or both?). Keep up the good work,...

I went into the store with my wife and new born baby. My wife and I wanted to upgrade and we knew exactly what phones we wanted. What should if taken 15 minutes took an hour because of how much the guy tried to sell us on things we did not need. Then another employee overheard part of the sales pitch and then tried to get us to buy another product. You guys need to get the hint when people are not interested in what you are selling. The only reason I didn't get upset with the gentleman pushing the sales on us is because I know he probably works for commission and he's doing what this company has told him to do.

To top it all off the store didn't even set up our phones like Verizon use to do. Instead we had to sit through 45 minutes of sales pitches, all of which we said no to, so they can give us phones that don't even work when we left the store. We had to set them up at home.

Next time I want to upgrade I'm doing it online until you guys change how you run the store and train your employees. I don't want a pushy salesman who is going to waste my time. I'm avoiding ever walking in a Verizon...