BoxLunch — Local services in Orem

One of my he worst experiences at a BoxLunch. Tall reddish haired guy, Rude Rude Rude! Door was unlocked, we walked in and said Hi are you open? His response was, well I guess we are now, If the door is Closed we’re not open, if the door is open then we’re open. Then I asked if they price match and he said yes, we picked out our items buy two get one free, total was over $1100. I asked him, did the buy one get one come off? He says in a very condescending way, I guess you weren’t paying attention when I told you Only if there is a price slashed! So , I asked him to help others while we figured out what we were going to dog to do. After helping others, he says. Even though I told you and you weren’t paying attention, I will go ahead and do it for you. When he’s done he says, If corporate comes after me, I’m gonna give them your phone number so just be aware in case you get a phone call because I don’t want to get fired. I told him, we’ll just cancel the transaction because I don’t want you to get fired. He says, No, just be aware if you get a phone call! Unacceptable, unprofessional. If anything, he should get fired for his...

I gave them a coupon that was for 25% off. The next day I looked at the receipt and come to find out, they did not give me the full discount. Such a lame and inconsiderate thing to do to someone. I thought the price seemed off, and I was going to ask about it, but the guy who rang me up already seemed put out. I think he was working on some other project or something, cause he seemed really irritated that he had to ring up my stuff. I’m sure they had some sales goal they were trying to meet, and they felt like hitting that was more important than being respectful.

The employees in general (at least the day I was there) are very “retail” if that makes sense. Like the stuff they’re saying isn’t rude, but the tone in which they’re saying it is like “ugh, god, you’re wasting my time.” Also when you check out they are going to pressure you into giving a phone number and email. If you try to say no, it’s so awkward and they get super passive aggressive.

Also the selection of items has become way more limited. It just feels like an extension of the Disney store now, but with a few anime and Harry Potter things...

I saw a shirt there that I loved, and the next time I came in, they were out of stock. Employees were all unknowledgeable about when the shirt would come back in stock. One employee was not even aware that the shirt existed.

I checked online and they were out of stock. Customer service did not know when they would restock. After checking back for weeks, it was in stock and I ordered it. It took almost THREE weeks for my one T-shirt to arrive, after it was only supposed to take a few days. Customer service was rude and unhelpful, so was the in-store staff. I received many emails notifying me that my shirt had arrived, when it definitely had not. When it finally arrived, I received no emails and was unaware of its arrival.

Very disappointed at the...