Coppin's Hallmark Shop — Local services in Orem

I actually worked at this store for years - when it was owned by the Baird's. I love Hallmark. This store used to be my happy place. I recently walked in and felt a totally different "spirit" in the store. When I asked if Michelle was there, I was told she no longer worked there. I have since learned they "let her go." Seriously? Michelle was the only reason I shopped at this store. She was a joy - she knew customer's names, what products they liked, and was always helpful. I am totally shocked. Since Coppin's bought the stores, the product selection has been very limited. But Michelle still made it fun to be there. That was m y last visit - I couldn't wait to leave the store. I think I'll be doing my shopping online or at DJ's in SLC...

I hav frequented Hallmarks stores for many years. Always enjoy their products. Each time I visit their stores the customer service is the best. So very helpful and responsive. My experience at this location at University Plaza in Orem was the worst ever. We will never go to that store again until we hear that “Debbie” is no longer there. She states that she has been there 20 years. She acts offensive and lacks customer service skills. Assuming that she is burnt out and frustrated working there. The customer before us, an older grandmother, was offended by her experience too. She needs to be...

Honestly I love Hallmark. I would go and shop frequently great customer server aswell. I went in here with my kids. Most of the employees were nice and welcoming but one. She was very rude. When asking a question she could scoff. Acting like we could not afford the item. Very rude. I dont leave usally leave bad reviews but this is unacceptable. No one should make another person feel like they cant...