Victoria's Secret & PINK — Local services in Orem

I would like to preface this review with the fact that I hate writing bad reviews, but my experiences at this store have been consistently terrible. Previous experiences include associates walking away from a friend they didn't know I was with and making fun of her for asking about a negligee - a standard lingerie item - and the associates not knowing what it was, being completely ignored even though between the two of us we drop anywhere from $100-$1000 each visit, and finally today, asking if they could check for a different size of a panty and being met with a blank stare, a poor excuse for clearly not wanting to check, and then finally saying sure I'll check for you and walking away LITERALLY WITH NO CLUE WHAT SHE WAS SUPPOSED TO CHECK FOR.

Marissa at the front was the only thing recommendable about this visit. Not only did she offer to look, she continued to ask me at not annoyingly soon times if there was anything she could find for me. Unreal.

Provo Riverwoods is a smaller store with MUCH better customer service in that - get this - they actually TRY. Fashion Place is marginally better than Orem. This store is so incredibly bad it should be closed. If you're looking to lay down $$$ for lingerie without wanting to scream, I recommend running in the opposite direction from this store as fast...

I don’t ever leave reviews but I was very surprised by how my friend and I were treated around 30 minutes before closing. Not once were we asked if we needed help let alone greeted and I couldn’t find any employees on the floor besides the one employee checking people out. When I stood in line for checkout there were the perfume roller ball perfumes I was looking at since they’re adjacent to the checkout line. The employee at the cash register told me I needed to get back in the checkout line. The perfumes were in the checkout line! Never in my life have I been spoken to like that in a store! After checking me out she just handed me my bag and didn’t say anything else to me and I said have a good night and she just mumbled you too. She also didn’t give me any tissue paper but the lady behind me she did give her some which felt uncomfortable walking around the mall. I really did not appreciate the service. If you’re looking for helpful employees I suggest going to a...

Embarrassing enough, I hadn’t bought a bra since my teen years, and finally decided it was time during the big sale that VS has every year. I went to the Orem mall location because I was getting my ring cleaned. I went in and had no idea where to start. I had been in VS before but there were so many options and I had no idea which bra to begin with. A worker approached me in the craziness and introduced herself as Chelsea. She asked me what I was looking for and I told her I had no idea and didn’t even know my size. She was so kind and walked me through every step of it. She listened to what I wanted and brought me into a dressing room and measured me and showed me all of the different types of bras and colors, etc; In the end I walked away with two bras at an amazing price. I went in feeling nervous and anxious and left confident and so relieved. Chelsea Mitchell is the best customer service rep I have ever come in contact with at...