The Home Depot — Local services in Paducah

I purchased approximately 1600 sq ft of Pergo flooring and paid for the install. This Home Depot outsources their delivery through what I can only assume was the cheapest bidder and they’re absolutely terrible. I believe their name is Yates. The delivery company delivered the flooring to my vacant home I was remodeling. The home was left unlocked for them to place the flooring Inside as no one was there. I arrived the next day to discover they stacked the flooring in 6x6 square. The weight of the flooring broke the floor joists under the pile. When I called to complain, the delivery company initially lied and said there was no where else to put the flooring. The house is almost 2600 sq ft on one level and completely gutted. When I pointed out this lie, they then said that’s where I told them to put it when they delivered. Once I proved no one was there to give them this direction, Home Depot washed their hands of the situation and said that it was the delivery company’s problem (that Home Depot hired).

The delivery company initially wrote me a letter denying a claim? When I explained that’s not how insurance works, they reported the claim to their company, and lied again saying I was present and told them to put the flooring where they put (lies). This put me out of pocket $2400 to raise the floor back level and put in new joists and supports.

The next issue with this was that I paid for the install of the flooring m. Once again they used another subpar company (Vandy’s). They installed roughly 100 sq ft before leaving and never returning. A couple of weeks later 1 guy showed up and advised Vandy’s had hired him To complete the job. He proceeded to lay another 700-800 ft and then he was gone. As this had delayed the remodel long enough. I had to hire another flooring installer to complete the job. He did an amazing job. The part Vandy’s guy he hired did however looks awful and will have to be redone. On top of this, apparently Vandy had stiffed him on payment so beg and harassing me to pay him for the partially completed job (I had already paid Home Depot for the install). I contacted the manager of the Paducah store where all of this was purchased. I believe Mark was his name. He told me would not do anything else to help me because I called and complained to Corporate. To this day, no one from Corporate or Paducah Home Depot has attempted to make this right.

This was hands down the worst customer service I have ever experienced in my life. Fortunately Menards is opening a mile down the road, and I’m hopeful between them and Lowe’s, this particular Home Depot will go out...

Horrible delivery service. No delivery service at all. Bought a $2,000 lawn mower to just be left sitting over two weeks later. I called the day before the delivery to confirm. I called at 8:15, 1:00, and 4. The lady I spoke with tried to contact the delivery driver (They use an outside delivery company) and said that he wouldn't answer the phone. I got ghosted. My grass is a foot high and I have no lawn mower. I lost a whole day of work for nothing and they are trying to get a new delivery date set. It would be faster to buy a lawn mower from a competitor located a similar distance from you as the Home Depot and just ride it home than it would be to get one delivered from Home Depot. Wasted my time and money.

Update: The mower was delivered this morning. After about 20 minutes of operation, the deck belt snapped. When I called for help, they said "Come get a belt and put it on yourself." They said I would need to call my local John Deere dealer for anything further. You shouldn't have to immediately start working on a brand new $2,000 lawn mower. I called back and said that I wanted to return the mower after the horrible experience with every other part of this transaction. They said that I had to transport it myself. I called the corporate customer service number and they said that Home depot had to pick up the return if they delivered it. When I called the local store back and told them what I had heard from corporate, they magically scheduled a pickup. The local store knowlingly lied to me to get out of having to come get their defective product. Shady business. I just hope that my refund processes smoothly so I can go somewhere else to get a mower and never have to deal with Home...

Don't expect any appliances that you order to be anywhere near the promised delivery date. I ordered in store on 9/6 told they would arrive in store on 9/13 and to expect delivery by 9/17. Having just moved here it's a long time to live without a stove or a refrigerator but I accepted the dates, it's the 27th, still no appliances I called and spoke to Carrie who was dismissive and seemingly incredulous at my expectation of recieving the items when Home Depot promised so it clearly is common practice. No apology or explanation just her interrupting me and asking " do I want her to schedule delivery or not" for the 4th. They know I can't just take my business elsewhere without the initial 3 week wait so bad customer service and all I am stuck with them.showing a little compassion or concern cost the store nothing and I would have just let it go...instead I'm sitting here disgusted and dismayed. I still need to purchase my washer dryer and dishwasher and I will absolutely not give Home depot...