HomeGoods — Local services in Parsippany-Troy Hills

Update: The lady who claimed she was the manager and no one’s above her, isn’t the manager. She’s the assistant.

Purchased a pot at Homegoods around closing time on March 2. It was regular price even though it had a chip, which I already saw before purchase. I took a photo of the lid and pot in the day time of March 3.

Later on, I chose to return this because I couldn’t get over the chip. I returned it to the same HomeGoods I purchased it from, and the manager inadvertently accused us of trying to return a chipped lid that she knows definitely wasn’t there when we purchased it, and refused the return. She said there is no way she sold this chipped item without adding a discount. Well, she did sell it to us, and I have a date stamped screenshot of the photo I took, so that says a lot about the type of manager she is: irresponsible, forgetful, and a liar.

The photos I attached, proves this was purchased with the chip… because there’s no way a chip would form overnight. This is now the 3rd issue I’ve had with this same manager. She claims there is no way she sells damaged items without putting it on clearance… yet, this is same manager who sold me a food stool that had so many large chunks broken off it, yet it had no reduced rate red tag, that I had to be the one to ask if they can add any discount. 1 of the top 5 incompetent managers I’ve dealt with at TJX...

Bad experience when I did a return of goods. The cashier named Moanaona was very annoying coz she keeps on insisting if I have used the item I have returned. I said NO & the color of the cushion is faded coz that was the style of it & it still has the tag & looks clean, new & bulky as a cushion coz if it was used it wouldnt look like that. And besides the item was just purchased a week ago. I returned it coz it wasnt the right size. That cashier was very hesitant of accepting my item that she called her manager to check which eventually she said ok. This is the first time that I returned an item of less than $10 that I was asked too many questions when most of the time it will just be accepted as long as it has the original receipt, tags & in new condition. I dont know why this stupid cashier was acting like that. I was planning of doing shopping there after I did my transaction but I was pissed off that I just left & I wont be shopping in this store anymore. Homegoods needs to train their cashier for good...

refused an exchange even though it was glass broken by their staff while wrapping, cheri the assistant manager was insufferable and acted inappropriately about the situation, first she screamed at me exclaiming they don’t sell this item and never have, and when i went to locate the item in store they had dozens of the same item, she went as far as to begin following me around the store and even though she was proven to be lying about not carrying the item, her extremely emotionally driven response was to continue screaming and repeating they will not accept an exchange, i was only left alone after exiting the store. i have never had to return an item here before and won’t be returning based on her...