Omnia Spa - Old City — Local services in Philadelphia

Long review but please read. I just had the worse experience ever at this nail salon. I’ve been before and it was good, but this nail tech was horrible and the salon took absolutely no accountability! The tech was using the electric filer to remove my gel on my toes. It started to feel super tender so I told her, she apologized but kept filing. It then started hurting so I told her to stop and looked at my toe, it’s an actual crack in the middle of my toe nail!! 1. How the hell did you file that much that you cracked my toe nail. 2. WHY THE HECK WOULD YOU KEEP FILING!! Another nail tech came over and apologized but said since it was an opening (crack) she wouldn’t recommend polish, acrylic or anything be placed on the toe. So now my big toe it just bare!!! I was frustrated so I decided to just get the gel on my nails removed and not get my nails done. I get To the front and the lady says my total is $86… so I asked why? My pedicure couldn’t be complete, toe nail polish couldn’t be complete and I didn’t get my nails done. Again, all bc of something their tech did. She goes I know, I’m sorry about that. Then proceeds to call the owner who says they’ll make a note on my account for next time and make sure she doesn’t do my nails again… huh? You think I’m coming back here? And they acknowledged that she messed up and kept apologizing but no actions behind it. So I paid $86 for an incomplete pedicure and my nails still aren’t done. Lmao I feel like I just got punked. And what’s even more frustrating is that I probably can’t get my toes done for a while bc now the toe has to heal!! I could Literally cry 😢 Thennnn they usually validate parking if you spend over $100 (which I would have done if my services could be completed, which again wasn’t my fault that they weren’t) so now I have to also pay for parking. I asked if she could validate it, she flat out said no lol so $100 spent for an incomplete pedicure and nails not done!!! I wouldn’t recommend this nail salon to anyone!!!!! 0/10, the nail tech messed up big time and I understand people make mistakes but ACCOUNTABILITY in this case would’ve went a long way!!!...

Picture 1: My nails BEFORE my appointment Picture 2: My nails DURING my appointment. One of the technicians misunderstood me and cut down my natural nails to put on extensions (which I did NOT ask for) which also doesn’t even make sense given that my nails were already long. Picture 3: My nails AFTER my appointment. I paid $104 for this. I mean the work speaks for itself, you tell me if this looks of substantial quality? My experience was far from what I expected. I would’ve been better off going to a chop shop. Oh and I was there from 11:30-3:00 in the afternoon! All they could offer me was a $15 gift card. An absolute joke.

Edit: Their response to this absolute rubbish and the owner is manipulating the truth to protect the integrity of their company.

I feel it’s important to clarify some points to ensure accuracy. Again, I did not request extensions. The length of my nails in the initial picture clearly indicates that extensions were NOT needed as my nails were already long. As far as my nail condition, my nails were healthy, and there was no reason to cut them down and add fake tips. The condition of my nails prior to the appointment can be seen in the photos I provided. I even added more pictures of what my nails looked like prior to my appointment to further prove that my nails were long and healthy. I expressed dissatisfaction with the service quality, not the cost. I requested a refund or store credit, which was declined. Instead, I was offered a $15 gift card which I had no choice but to accept even though it didn’t address my concerns or the fundamental issue of my dissatisfaction with the service provided.

As far as me declining the offer to see another technician, I declined because my initial experience at Omnia Spa left a bad taste in my mouth. I didn’t feel another attempt would be worth it considering the issues during my first visit. It was a very draining experience.

I believe it’s important for the truth to be represented accurately. My intention isn’t to harm your business but to provide an honest account of...

Since my birthday is this weekend, I knew I wanted to get my nails done and have a different experience to feel more pampered/relaxed after some very busy months. So, after doing some research and seeing great reviews of this spa, I decided to give them a try + so glad I did!

As soon as I walked in, it felt like the ideal vision for what I think of for a spa environment - clean cut design, bright lighting, modern chic yet comfortable furniture. I was immediately greeted by the front desk staff. They checked me in pretty quickly and asked what I would like for my complimentary drink (I chose a Mimosa). Though I got my pedicure done first, I was able to solidify the color options for my manicure. Since I had a particular French dip design in mind, the staff was super helpful in finding the right base color.

Ezgi did my pedicure and she was great! I loved talking to and getting to know each other and I felt relaxed and taken care of during my pedicure experience.

For my manicure, they changed my person and I ended up with Camille - love her!! She was so personable and kept the conversation easily flowing while doing my nails. And she did an excellent job! I wanted a particular design for this dip full set and she executed it perfectly. Perfect length and shape, design done exactly as I requested (including the heart on each ring finger) and overall well done service.

Some may say that the prices are a little high, but I'm of the mind that you tend to pay for what you get. I feel that I've paid almost the same at one or two other places, but didn't get the same level of experience. The atmosphere, cleanliness, professionalism and friendliness of the staff along with the quality of service is worth it.

I highly recommend checking them out and I plan to go...