Tri State Computech Inc. — Local services in Philadelphia

WARNING!!! AFTER A SIMPLE REPAIR WE GOT OUR COMPUTER BACK AND THE HARD DRIVE WAS WIPED!!! WE LOST EVERYTHING! We took our computer to Tri-State because it would not turn on. After Tri-State looked at the computer they informed us that it needed a new power supply. We gave the ok to do that and were then told that Windows would need to be re-installed as the computer kept restarting on its own. We gave the ok to re-install Windows. When we got the computer home, we found that our computer was completely wiped. All of our photos, documents, and music were gone! We were never told that re-installing Windows would wipe our hard drive. Tri-State never backed up the data or told us that this would happen. We took our computer back to see if the data could be restored. . It was there for 3 additional weeks and no progress was made on the restoration. We were told a couple of programs were run and could not retrieve the lost data. During those 3 weeks we only received one call informing us of the progress. I voiced my displeasure about the entire situation and requested a refund. I was told no refund would be given but I could receive store credit. I would never trust my computer to Tri-State again so I turned down the offer but I still think I am entitled to a refund. They deleted all of our business files, our treasured photos, and all of our music and were only given an insincere apology. The customer service...

My Dell was recently having problems with AC Adapter and disabled battery warnings, and it wasn't charging. I took it to Tri State and the repairman said it was a problem with the jack, and it needed to be replaced (as I had suspected). He ordered the new part and had it installed SO quickly (I took the laptop there on a Friday, it was fixed by Monday). Now it charges just fine, and the new jack is secure. I left a 69 dollar deposit when I dropped the computer off, and then he charged me an additional 60 dollars plus tax when it was fixed (he told me this would be the total from the get-go). I doubt I would have found faster or friendlier service in Philly, so I'm extremely happy! This place isn't fancy, and the guy's English isn't perfect, but they got the job...

I bring my laptop to Tri State Computech to help with regular repaste my cpu, gpu, and apply new thermal pads on them. He did a subpar job cleaning the old metal liquid and thermal putty, the residuals is still everywhere on the laptop. He just apply the thermal pad directly on top of everything without cleaning the old paste and putty. The liquid metal also got onto the gpu resistors and now my laptop doesn't recognize the gpu anymore. My laptop was working completely fine before bringing it in, and now the gpu is unsalvageable, according to another professional I brought my laptop to after. If you are looking for serious repair service, would...