Ace Parking — Local services in Phoenix

Staff is rude. I had just parked, and on my way down decided to take a picture of the view. I had no idea pictures weren’t allowed. A staff member seen me and asked what I was doing, I nicely told him I was taking a picture. He got very hostile and told me no pictures were allowed. I apologized and told him I had no idea, and I was sorry. He just kept being hostile and repeating that no pictures were allowed, I didn’t even get to take one and had already apologized. I was going to leave and he drives away and yells for me to leave. I have never felt so uncomfortable, as I had no idea pictures weren’t allowed, and immediately apologized after finding out. I didn’t cause a scene or trouble, yet he was so rude. There was a girl and a guy taking pictures right as I parked so I didn’t know that pictures weren’t allowed there. Paid for parking just to leave over a picture that never got taken, and the action was apologized for 3+ times repeatedly because the staff member was being so aggressive and hostile about it. I just think he could’ve handled it better considering I didn’t cause a scene and had no idea...

Gave it one star because there is no option for zero stars. I have a monthly parking pass for the Chase Tower parking lot. Over the past month, the far left gate has not been working. They seem to be aware of this because every time I pressed the button for assistance, the gate would go up with no problem. There is an employee there by the name of Rogelio who I have had several unpleasant encounters with over the years. He is rude and seems to find enjoyment in being this way. When my badge was beeping today on my way out, I called for assistance and it was Mr. Unpleasant himself on the speaker. He took his sweet time looking up my name and then rudely said, "I see you left at 11:00 already". He proceeded to want to argue. I asked when the parking policy for monthly pay was only for one entrance and one exit per day. After telling him he needs to check his system because I had exited at 11 and returned at 1:30 so I needed to get out the gate finally went up. This is ridiculous and the poorest customer experience. Rogelio is absolutely horrible with people and corporate needs to know. I've been silent...

Are you looking for a place to park downtown? Well then, here’s a garage.

What can I say about it? It’s cement. It’s covered. It offers both stairs and elevators up and down. It’s fairly conveniently located next to a number of downtown establishments, the Arizona Center and Herberger Theater being two of them. Footprint Center isn’t too far to walk, either, and you avoid the worst crowds when parking here over the closer garages, in my opinion. I park here daily for work.

I mean, it’s a parking garage…so yeah. Park here. Or don’t.

P.S. The elevators could be faster and cleaner, so I’m docking it one...