Perry Monge Salon Spa — Local services in Phoenix

I have been to Aveda salons before. It is supposed to be a holistic and relaxing experience. My experience in this Aveda salon was frustrating and anxiety ridden. I was getting engagement pictures taken at 5pm and told my blowout would be finished by 2:30p. I walked about of the salon at 3:30p. I had 3 different people wash, blow dry, and style my hair and was asked to move chairs twice during the appointment. There was bad communication and organization between the staff. I wanted to enjoy this experience so badly, but I honestly felt like an inconvenience to the staff. My stylist was working on another client during my appointment. The reviews of the place are glowing and perhaps that is because the salon is much calmer during the week compared to Saturdays? Either way, my experience at Perry Monge salon was a nightmare. Below are the details of my appointment; I'm hoping the management reads.

I booked an appointment for my engagement photos at 5:00p. I was told the blowout would take 45 minutes. My appointment time was scheduled 1:45-2:30. I was at Perry Monge from 1:45-3:30. Most of my appointment was spent waiting. The salon seemed very busy and overbooked; 3-4 clients were waiting in the lobby. The staff was aware I had engagement photos that afternoon and asked me about my pictures, location, and the TIME of the shoot several occasions. I arrived early, was told that my stylist was running behind schedule so they would give me a hand massage. The hand massage associate arrived at 2p and the stylist arrived at 2:01 so I declined the hand massage in sake of time. I asked for a styling for my pictures (just a hair curl). One associate washed my hair, then the stylist began blow drying my hair. There was a considerable wait between every step of my appointment. I was asked to switch chairs twice. When I switched chairs the second time, a DIFFERENT stylist resumed blow drying my hair, while my stylist went to work on another client sitting next to me without saying a word. The new stylist did not perform a quality blow out and it took much longer. Finally at 3:00p my hair had still not been curled and I was waiting for my original stylist to curl my hair (she was working with a different client). Even with my appointment starting 15 minutes late, I should have been styled and out the door by this point. I needed to leave for my photoshoot by 4:00p and my hair was still not finished. I almost left, but my stylist assured me the curling would be quick. We finished at 3:22. The associate working the check-out was working with a client ahead of me who said "I will never come back on a Saturday, it's too crazy in here." Checkout took a while. I walked out of the...

This was my first time here!

I’m splitting my stars into half because my mom and I had two different experiences. I had a 5 star experience and got Balayage and my color expert was AMAZING and thorough and my hair looks incredible!! The service I received was top notch and I felt cared for the entire time.

Well the reason we ended up coming here is because I had gotten my mom a gift certificate for her birthday and she loves Aveda products. She didn’t need a haircut quite yet, so she decided to get a mani pedi. Well her fingernails looked HORRIBLE like a 5 year old had painted them. It was like they were using gooped up old dried polish because it was thick and bumpy. Her toenails also were messed up looking with a different polish. My mom was so embarrassed about the way it looked that she had to remove it that night. She said the girl doing her nails was very young and sweet and she gave her a $20 tip, but she didn’t want her to get in trouble so she didn’t say anything to the front desk. Personally, I don’t understand why they would put an inexperienced person who can’t tell a quality job in a position like that, especially at a place that is supposed to have a good reputation. I do totally understand that this is mainly a hair place, but you should not offer a service that is not up to par or your reputation will be affected.

My mom had a 1 star experience and I had a 5 star experience, so hence the three star rating. My mom still has money on her certificate, so she will be back at some point and I will adjust my rating based on her experience then. If not for the gift certificate, she would not have returned but maybe this place can...

I had an absolutely wonderful time at the Perry Monge salon today! The entire staff went above and beyond to make me feel relaxed and pampered from the moment I stepped in the door.

The salon itself is beautiful, high-end and smells fantastic. It is well-designed and somehow, even in the midst of the normal hustle and bustle of a salon, I was really able to relax and could have even taken a little nap right in the chair.

Santana was very attentive, really listened to exactly what I wanted and delivered a beautiful result. She proved to me that a trim at a salon can really be a trim and not a 3" hack job. Bebe was also very sweet and gave me a nice little hand massage.

The bottom line is this: I have been to very high-end salons and have not felt as well taken care of as I did at Perry Monge. All the little surprise (complimentary) treats, extremely warm and competent staff, and appealing prices have made this my favorite salon! I only wish there were more locations so I could visit more frequently.

The only area I can see room for improvement is the website. The site doesn't really reflect the quality of the salon itself and doesn't list all their services. For example, their site doesn't list that they offer 30-min neck and shoulder massages. It would have been great to know that they do offer neck and shoulder massages because I would have liked to have booked one for the same day...