GameStop — Local services in Portland

There are very few used games here. Mostly just new games, which I've found are consistently overpriced, comparatively. The main reason for the 1 star is that an employee flat out lied to me today. I bought 2 new games, one of them being Luigi's Mansion 3 for Nintendo Switch. The lone employee (who I'm pretty sure was a manager) tried to upsell me on the "multiplayer expansion pack" for it, as I had mentioned my intention to play that game multiplayer with my daughter. When I asked what the expansion pack included, she said, "it allows you to play multiplayer." I said, "can't you play multiplayer already?" With the game box in hand, she said, "No. Luigi's Mansion 3 is a single player game. You need the expansion pack to play multiplayer." I declined to purchase the expansion and I had to also ask that she remove the protection plan purchases that she automatically added to my purchase without asking me. After I left the store I looked at the box and it clearly says 1-8 players. I then looked online and confirmed that even the main story mode can be played couch co-op. She bold-faced lied to me in an attempt to make an extra $10. I can only imagine the intense pressure these poor employees must be under from corporate to upsell customers, when they will lie to your face, knowing you will immediately discover their lie upon leaving their store. I will never go here again.

As a side note, it's also very frustrating that they open new product, so they can have a display box. This means that if you buy their last copy of a "new" game, you will end up with a game that has been opened and handled, which is not considered new by literally anybody's standards, besides Game Stop. They could easily reprint box art and put it on an empty box for display purposes, instead of selling opened and handled...

This is the worst Gamestop I have ever been to. The layout is terrible and it's hard to maneuver around the store. Customer service is unhelpful and quick to forget about you. Checkout is slow, it can take more than 20 minutes to buy a game and leave once you are at check out. An employee charged $60 to my card and left it as a pending transaction after I never even bought a game. I did not buy a game because I was purchasing a brand new copy of Diablo 3 for Xbox 360 for $60 and they tried to give me a used case covered in gamestop stickers for a new game! When I buy a new game it should be unopened in a perfect case, not a used unwrapped one they pulled off the shelf under pre owned games, that's bullshit, Im paying for something new. I left the store empty handed with -$60 dollars on my card that I won't get back for at least a week, this means even if I wanted to I now can't even go another store to purchase it because my card is now locked. The bank says they can't even fix it, I just have to wait. Gamestop is full of incompetent crooks and I would suggest just buying your new games at Fred Mayer. And don't even get me started on their on their obscene trade in prices, games that were once $60 they only take for 0.50 cents depending on the title. I brought in 8 decent games and Gamestop only offered me $6 in store credit. Go to Gamestop on PSU campus, they are kind and more willing to work...

Bought a PS5 Pro online, called next morning to confirm, Ivy put me on hold for 13 minutes and forgot about me. Called back to confirm my purchase, all good. Drive to store to find out Zabrina canceled my already purchased product and sold it to someone else. Zabrina lied and said it was Gamestop policy to sell them to people in store first. Got the managers name and a card with store info. Called the manager Tabbitha a couple days later and explained the situation, Tabbitha stated "I'm not sure what you want me to do about it...thers nothing I can do". Tabbitha states Zabrina told her that I canceled my order, so Zabrina lied to me and their manager Tabbitha. Tabbitha didnt express regret or sorry and instead insinuated I'm lying. I've never had a worse customer experience in my life. Be reminded that I was a customer who had ALREADY PAID.

Shameful, no accountability and then to lie...