Lloyd Center Ice Rink — Attraction in Portland

We had a very bad customer service experience this morning when we were trying to buy skates. At the first, we were told that for better assist us, we’d come back about 45 minutes. After the class, we were there wait until most of everyone was gone; we waited the employees to organized skates; then we finally decided to go to the counter. However, the two employees were too enjoying their conversation; finally, we got attention from third one. When we started asking questions about sizes and prices, the “gentlemen” acts like impatient. We felt we were not respected because of our race. I was mad and stop the buying and yelled “what kind of customer service you provide?” He acted like innocent “I just tried to help”. I would like to ask” try to help? How? Sitting there to talk? Impatient with questions? Or you just don’t like to talk to us(Asian)” we will finish the class that we sign up because we paid for it, but we never come back.

Reply to the owner: Thank you for caring and launching the investigation; however, you concluded the incident thoughtlessly. It sounds ridiculous that you and your employees blame on me that I asked too many questions to cause confusion. I would love to ask “how many questions that you would consider as too many?” The questions that I asked were: size for the white pink one on the top shelf, the female employee said size smaller than regular shoes; then size for the white one that sit on the third shelf; the male employee said that he doesn’t think he has the size for the style I want, and said the only one fits would be the one sit one second shelf at hundred something. The third question was how about the pink and white one? (I went back to ask the first one). You said he was going to check size for me? Yes! However, in reality, according to his voice tone and body language, he was Not willing to do so. He was so impatient. If you think the incident is acceptable from your point of view, I HAVE NO QUESTIONS ANYMORE . If this is your customer service standards. I AM OK WITH THAT WITH NO...

I will not be back. I learned to skate here. Loyalty does not override the ridiculous "improvements" and the astronomical cost. To skate here, if you also need to rent skates costs $20!! Now, they say it's "all day." But their own improvements make it very unlikely for someone to use the rink for the maximum time.

Why do I say this? 1) The rink was already too small. Now it's rinky dinky small. So it gets scratched up and rough much quicker, which equals a more bumpy skate. More falls. More breaks. 2) There is no barrier between the part of the floor that is safe for the skate blades amd the part that will damage the blades. There are also numerous surfaces easily accessible to young skaters that will ruin the blades. If your blades are dull, you get a rougher ride, you fall more, you need more breaks. 3) The skates they have purchased are great for not breaking down, and should have a long rental life. They are MURDER on feet. I am very good at tying my skates to prevent fatigue and ankle injury. The skates are too wide and the sides are too stiff to get them tight enough where it counts. Everyone with me had to take multiple breaks, even had to remove their skates. And we paid $20 for all day?? Right.

Lastly, you pay for all day skating, but locker rental is in 2 hour increments. $20 all day would be a rip off anyway. Not only is it a rip off, THEY don't even expect you to last all day. Save your money. Although I am nostalgic about the space, I would see it close rather than so many kids' first...

This Ice Rink is my go-to for a fun place to skate, not to mention where my daughter takes her lessons. The rink has changed its shaped from the rectangle it was in years passed to an oval shape, which is noticeably smaller but is a much more logical shape for skating in a particular direction. The redesign of the entire area is a fresh look from what it was and updates to a more modern aesthetic that appeals to the younger crowd - and it worked. I see lots of the younger crowd taking to this rink.

However, what I have seen as of late is the ever increasing price for all services at this rink. Whether it be party services, lessons, or just good ol' time on the ice, it's at a premium. Granted it's been made known to me that skating is a "rich persons" sport. This leaves little for those less fortunate and wish to partake upon a traditional past-time of this mall or simply want to learn how to skate.

I'm one to take change in stride but these changes have become too rich for my blood. As much as I would love to have my daughter continue to take lessons here, I'm afraid we may move to another rink that is lesser expensive. My only speculation is that, with a rink in Lloyd Center, and in ever increasing costs for services, this rink's popularity may melt under the...