Medallion Jewelers — Local services in Portland

This place is Awesome! I got engaged about a year and a half ago. Our wedding is in two months. We got an antique ring from an estate sale and the ring is almost a hundred years old. Well, 99 years old to be exact. Within one month of me wearing the ring one of the larger diamonds fell out. You can imagine my horror I'm sure when my Fiance pointed out that something was wrong with my ring and looking down I see a huge gaping hole. I almost had a murmur.

We promptly sent the ring back to the original place that we bought the ring from and they after some goading said that they would replace the diamond. Well, when the ring came back the diamond was not right. It had a slightly pinkish cast and the "Culet" which to those of us that don't know that much about diamonds means the bottom point was cut very short and therefore the diamond also looked lack luster and greyish or darker than the other brilliantly sparkly old antique cut diamonds.

I brought my ring to Alex when we moved to Portland to see if he could replace the diamond. I was really hesitant at first because the company that we had bought the ring from couldn't even fix it right so I didn't know if it was a lost cause. We talked for a while and I got to know what an upstanding and respectful guy he is. He is the ultimate professional. He told me that it is very hard to find that exact diamond just because it is so old and they do not cut diamonds like that anymore.

My mistake was listening to my mother. My mother is getting into the jewelry industry as a designer and thinks she knows best. Love her to pieces but I trusted her with my ring when she said that her guy that she works with could fix my ring in Downtown Los Angeles I let her. The ring when I got it back had grey dull metal on the corners where they were soldering the edges and the tiny little Platinum balls that were holding the diamonds in were now three times as large and Yellow. WHAT the Hell. YELLOW. My ring is Platinum. I thought they ruined it. My heart was broken thinking that my ring was ruined two months before my wedding.

Alas, Alex not only saved my ring but he made it look better than I thought possible. We kept the diamond from the other guy but fixed the Platinum setting perfectly. I am so happy I could cry. I will never trust my jewelry with anyone else. Alex is the man! Thank you Alex! And the price did not break the bank. Can not...

We were on the hunt for an engagement ring and the highly rated Medallion was featured in our search. Our knowledge of diamonds was minimal, but we had a rough idea of what we were looking for. When we entered Medallion, the environment was calm, clean and well organized. We were approached by friendly staff and an adorable King Charles Cavalier puppy.

We got a chance to have an in-depth chat with owner, Alex about our ideas. Alex was so professional and attentive, he took his time with us and listened well. We loved the fact Alex wanted to share his knowledge and tips (more than I can say for any other jewelers we had visited). We found a diamond of interest, but decided to take a look at a few other stores, so we had something to compare it to.

It wasn’t long before we were back at Medallion as I was drawn to a beautiful specimen of a diamond. We must have spent a good hour in the store trying to decipher between two diamonds, and Alex was more than happy to help us further by superimposing how the diamond would look in a prong setting, and showed us the differences between both diamond’s tables. I inspected them both several times under the magnifying glass and walked around the shop to see them sparkle. The quality, carat, colour and cut was spectacular for the price quoted. We decided to purchase one of Alex’s diamonds and have it set in a custom band, which has now been created for us.

I couldn’t be happier with the diamond and Alex’s top quality service. We would definitely recommend Medallion to anyone looking for kind, knowledgeable, professional, trustworthy service, and superior quality products. Everyone was lovely there and we are super happy. Thank you so much Alex!...

I trusted Medallion with my most cherished heirloom jewelry, my grandmother's wedding ring. After 70 years, it needed resizing and cleaning. In their care, they discovered that three small diamonds had chips. They sent magnified photos to show me the damage and asked whether I wanted them replaced. They quoted me a fair price and replaced the chipped gems with diamonds of similar quality to those in the ring. Their communication is excellent. Turnaround time was good.

They are in downtown Portland, in the jewelry district, a brave hold-out as other jewelers have relocated. I won't lie, the area is challenged by a population of unhomed/mentally ill/addicted people, as much of downtown is. Medallion's door is always locked. A simple knock will bring them to the front of the shop if they are not behind the counter. When I picked up, I let them know I was coming ahead of time. They secure the door behind you. When I picked up my ring, I was so, so pleased. They had professionally cleaned it and it looked better than I have ever seen it. They also informed me that I will need some work done on the center stone's prongs, something I hadn't noticed. Sure enough, under the loupe, the top of the prongs had worn so thin, they were close to completely eroding away. I will be taking it to them within the year to fix it, because they have earned my trust.

As for their selection, they have some beautiful pieces, including a jaw-dropping, huge, black opal cabochon ring. Lovely range of pieces. Polite, attentive service, decades of experience. Highly...