CollegePlace Woodland — Local services in Provo

If you are really considering moving in here, make sure you read all the way through. Don’t be fooled, the management will be super nice at first, but will never be willing to help (or answer the office phone). I’d give them a 0 if I could. I’ve lived in other apartments in Provo, but none of them have had worse service than this one. Reasons:

1. Impossible to get a hold of them. Won’t answer your phone calls, not reply to your emails.
2. They charge you $50/ month for a parking spot. Totally overpriced considering the quality of it. It’s always dark and filthy.
3. The facility is always dirty (floors, hallways, walls, bbq area, etc.).
4. They never pick up the trash from the outdoor trash cans, making the hallways smell terrible. It has sometimes taken them a month to clean it, so that tells you how often they come check on the property's status.
5. Whenever it snows, they won’t come shovel the snow until later (once the snow is almost melting by itself).
6. If you ever complain about something, or report something, they’ll say: “nothing I can do about it”. They will most likely have you talk to the manager. The manager will say the same, or have you call Redstone Residential (the company that manages this property). Don’t even get me started on them. In other words, they have NEVER been helpful with ANY of my issues.
7. They are extremely picky with their monthly cleaning checks, ironically, they won’t clean their own stuff. Also, if you ever fail your cleaning checks, they will charge $45 to each roommate, and send the “cleaning crew” who spends 30 minutes in here and leave everything looking exactly the same
8. We’re paying premium rent ($489 + parking + utilities + communication fee = about $600/month), but the only “amenity” we have is a bbq area. They’ll claim we can always use the hot tub and gym at the girls’ College Place but it’s so far, and the doors close after certain time, so no one is ever able to use it. So if you have the money, go somewhere else where you’ll get more bank for your buck.
9. They charge you a maintenance fee when you move in (a fee that’s supposed to pay for general building maintenance every year), such as carpet cleaning, building issues, or other major repairs. Go into any of the apartments and check their carpets (spoiler alert: they won’t be clean. They haven’t been washed ever since I moved in 2 years ago). The quality of the concrete they use is very poor (it’s cracking everywhere and it’s not straight, causing massive puddles of water and ice), in general, the place is falling apart, and they won’t do anything about it.

I could keep going on and on; but for length’s sake, I’m gonna stop. Hopefully this is enough to make you reconsider moving here.

You can ask anyone living here and they will all complain about the...

College Place Woodland is a luxurious, friendly place to live, but it's way overpriced and the management needs to really step up their game. I'm sure you can find a cheaper place to live with better management and have a wonderful college experience.

Living Environment: ★★★★★ College Place Woodland is new and nice. The complex is only a few years old so everything from the kitchen to the furniture is top-notch. The complex is a 15-minute walk from most classes on BYU, so that's nice too. People: ★★★★★ I loved living here for the friends I made. I only lived here for a year, but I made some solid friends and really value those relationships. The LDS ward here is wonderful, too. Caring bishopric and ward family. Management: ★☆☆☆☆ The management is kind and well-intended but their ability to execute basic tasks is in need of much improvement. Management switched hands from Lone Peak Property Management to Redstone Residential, and I'll say that the transition was very rough. Trash didn't get taken out all summer and the scent was not good. When I moved out, I asked for my $450 deposit and it took them EIGHT MONTHS and countless reminder emails to finally get it back. They really didn't take me seriously as a good business should do. Value: ★☆☆☆☆ Although I loved my ward, the people, and the quality of living, I felt like this complex was just trying to take as much money from me as possible. There are many overpriced, superfluous fees associated with the contract i.e. $150 application fee, $450 deposit, apartment reconditioning fee, contract renewal fee, etc. This doesn't include the $25 monthly parking fee. I expect that since I left last year, all of these prices...

Don't rent here, choose any other apartment complex in Provo. This is the shadiest and most dishonest apartment complex I have ever encountered. I would never recommend living at College Place Woodland to anyone. When I first moved in, the apartment wasn't cleaned (the shower had orange mold all over it) and the dryer broke shortly after. The dryer took a couple of weeks to fix and right when the dryer was fixed, the AC went out. There were birds living in the parking garage for months and people's cars that are parking in the garage are frequently broken into. When I switched bedrooms there was someone living there illegally and I had to box up all of his stuff and clean the entire apartment myself. On top of all of these problems, there have been countless billing issues. I have been promised on various occasions that I would only be paying certain fees and then I have been charged extra every time I was promised that. They will not uphold their previous commitments. If you do decide to live here, be sure to review your statement each month with the CPW staff because there are hidden fees that they won't tell you about unless you ask them about it. When I asked the manager about one of these issues he claimed he wasn't the manager at that time so he couldn't do anything about it. When I pointed out that he was in fact the manager, he said "that's neither here nor there" and he refused to help me because I didn't get my prior conversation in writing. I do not trust the billing or anything that...