GameStop — Local services in Racine

While back I bought fallout 3 GOTYE, The disc was a standard base game but because a friend recommended it, i decided to buy another copy after double checking. Around the same time I bought DW7 the disc was DW6. Each time I confronted them about this with receipt in hand although because I had no proof that I didn't switch the discs myself I was turned away. Also bought a PS4 last year December 24th with warranty & was told I didn't need the receipt because they could check my account purchase history and get all the info from there. A cheap & minor yet critical hardware problem arose last month, I didn't keep the receipt & was told there was nothing they could do & was turned away. Customer service is no good as they don't share their database with GameStop's network. PS4 will gather dust, as soon the PS5 will be back in stock. Will not be buying much else or anything new from this location in the future.

Workers aren't too knowledgeable with any question outside of "is this in stock" it seems. Sometimes it's as if they don't want to talk to anyone, are annoyed at your presence & I've gotten an eye roll and sigh when asking questions before as well. Alexander. A. was their best worker when it comes to social interaction, he's about his business and shows you he actually wants to help you based on our encounters.

Marketplace is a better first choice, then online, then best buy and pretty much any other place but if you can't find what you want then I wouldn't mind recommending this place due to the local convenience & sometimes decent priced cheap used games but with the notion of check every single disc when buying especially if you buy 10-20 games at once like I did when these mistakes arose and keep all receipts regardless of what they tell you or how long you've been...

Won’t ever come to this location ever again. Back in the day this place was my go to for anything video game wise. Now the employees there are plain rude and obviously don’t know what they are talking about. Lady at the register never knows how to conducts trade ins and the guy with the rat tail is in the same boat as her. Astonishing how this company would even give either of them jobs. Denying trade ins on items bought at their location is wild to me. They acted like they don’t sell the item at GameStop when I literally have receipt and the box of the item said GameStop exclusive. They even called their manager and he was clueless as well. I drove down to the pleasant prairie location and the service was amazing the guy greeted me at the door and accepted this very same item for trade in with no issues. I can see why the other reviews on this page align with the experience I had from this location. This place is a...

As many others noted, the employees here have terrible, rude attitudes, no customer service, and are constantly “on break” all through their normal business hours, just leaving a note on the door that they stepped away. At my last visit, I was charged for a pre-owned game, but then told they did not have it and bought the new version; however, I was still charged for both and was overcharged for another game. I sat in my car waiting for a great length of time to go back in and request a refund for the game I did not buy, but they put the sign up on their door and I watched tons of customers come to the door only to see they were closed, despite the open sign being on. In looking at other reviews, I see this is normal practice and I will definitely never go back to this location. Pleasant Prairie has excellent customer service. Now, annoyingly, I’ll have to spend time to dispute charges with my credit...