DSW Designer Shoe Warehouse — Local services in Racine

I had one of the worst experiences recently at this location. I purchase a lot of shoes from DSW in general and always had a good experience in other locations, but some of the staff at this location were horrible. First of all nobody greeted nor a friendly face(staff) throughout the store. I went to the cashier to exchange a pair and asked them to apply a promotional offer that seems to have just ended that I wasn’t aware of which is fine but the attitude was so bad like they (especially a shorter lady that was called by the cashier) doesn’t want to help. And then they made a big deal sorting out a situation to return money to my original form of payment as if I’m stealing or something. When I asked to check my gift card balance , the manager or someone was paging the cashier asking about it out of nowhere as if I’m trying to fraud them or doing something suspicious. And then the cashier mistakenly (who seemed totally out of it) gave me the pair I did not buy which I happened to pay attention and refused, otherwise who knows, they might’ve have trapped me into shoplifting or something.

These people seemed very discriminating somehow and made me feel very uncomfortable. DSW Corporate - Please teach the staff to respect people and have some competent customer...

It was my first time shopping at the store about a week ago online and I have to take my shoes back to the store and when I did it was the lady there and she was very disrespectful and the reason why I said that is because I told her that I did not like the boots because they were tried on before by somebody or a few people and also one was smaller than my actual shoe size and I wanted to return them and the only reason why I told her that because she asked why I wanted to return them and then she's going to tell me are you sure that you didn't wear them like what the heck I don't have time for this kind of stuff I'm like look this is a bad first impression and to be honest and I didn't even realize she said that to me until a few minutes later because I was just worrying about hearing of getting these three large boxes that were heavy to this lady that had brown hair and it was in a straight bob and she was Caucasian and look like she was 20s or early 30s and about 5'4 all I know is again bad experience and she also looked like she didn't even want to work that day she was already looking annoyed and like as if she was trying hard not to be annoyed but that's...

Updated Review - 8/9/25: I like going to DSW. I went there to find a comfortable pair of white tennis shoes. They had exactly what I wanted... And more. I also bought some socks and a belt. The cashier was friendly, fast, and helpful. Great customer service. Updated Review - 11/25/22: Like I said before in my earlier review... I love DSW. I went in to buy two pairs of shoes. I knew exactly what I wanted. They had one in stock... but not the other. So I asked the cashier Desiree if she could check to see if they had the shoes anywhere else. She was super helpful and friendly... and found where the shoes were available. She asked if I needed her to call one of the stores to hold them for me. Incredible customer service!!! 5 stars for sure! Original Review: I love DSW. Huge selection of shoes. Good prices. Friendly and helpful service. When I go to DSW for shoes…. I normally leave with at least one pair. I highly...