Ono Hawaiian BBQ — Restaurant in Rancho Cordova

The food here was not bad. The grilled chicken tasted like Teriyaki chicken, similar to what I've had everywhere else and the Katsu chicken was pretty good. The actual pieces of chicken inside were reallyyy thin but it still tasted good. The problem with the meat being so thin, the breaded part gets hard and isn't balanced with the amount of chicken given so part of the time you're just eating bread. I was hoping this would give more of an exciting flavor. It seems pretty average in terms of what you get everywhere else. Costa Vida and Panda are right across the parking lot so having something very similar in terms of flavor doesn't help but it was still good food. In terms of the Atmosphere, I was a little disappointed in how some employees dressed. There's no sense of professionalism in the industry anymore. You can't tell the difference if they're an employee or even if they're a male or female. Sorry, hate to break it but I was served by a "????" That had short green hair, a nose piercing, and a mustache. How do I even address them? "They?". They definitely need to work on dress codes (for some employees) and how they present themselves. She, he, they, whatever "they" are, seemed like a nice person but cmon. The face of your employee is the face of your company... Also, minimum wage for fast food and service prices have gone up like CRAZY yet the service and presentation of employees has decreased exponentially. This doesn't go for just this restaurant, it goes for most. Rant done....

I had the worst experience with Ono Hawaiian BBQ at Rancho Cordova location. I made a online order for my office staff and stopped by during my lunch break to pick it up. As soon as arrive I asked the waitress (Madison) if my order is ready, she checked and said not yet. While I was waiting she gave another customer a big order. After at least 25 minutes I asked her again and she without checking said that they are still working on it. I waited for another 5 minutes and finally approached another waitress and asked to check on my order and she said that Madison gave it away to another customer. I asked to speak to manager, she said she is not here but she will call her. She went to back and called her manager and came back to me and said that she can give me refund or make the food (it will take another 10-20minutes). I asked for discount for wasting my almost 1hour to which they refused. I was outraged, late to my meeting and had 7 coworkers waiting for their lunch at work. Terrible customer service! I would never recommend this...

This current trip to Ono was horrible. The only chicken and rice item I got this time (Chicken Musubi) was DANGEROUSLY made and served. The first half of it I ate was fine, but less chicken than usual. The 2nd one, my first bite into it there was a very hard bone that could have chipped a person's tooth had they not been as cautious as me. I assumed it was just that bite. So I take another bite, and an extremely SHARP piece of bone slightly stabbed the roof of my mouth near my gums. So I pull it out and spit out the rest of the bite. The last quarter of this Musubi looked safe, so I take another bite, and yet again a very hard, skinny, and inch sized bone was in that bite. This can seriously damage somebody's esophagus/insides as well as their mouth. I'm not sure if this chicken is chopped in house or shipped to them pre-sliced, but this restaurant needs to do better. Pretty unacceptable and makes me not want to spend my money or risk my health...