Geek Squad — Local services in Ross Township

The employee that helped me told me I wouldnt be able to be seen without an appointment. She then took another person behind me who did not have an appointment and ignored me. Trying to milk the time to wait for somebody who had an appointment. When she realized that nobody was coming she decided to help me. She assumed that my ipad was a normal ipad and told me that I was 10 generations behind.She then started making paperwork for an ipad that I did not have, I have the ipad pro. She gave me the wrong price and was going to charge me for an ipad I did not have that was lower generation than the one that I needed serviced. Awful service. Only after did someone else come and help me out Because she was extremely hard to work with.

Bottom line, make an appointment or go to...

Went to this Best Buy geek squad Merrillville to get a replacement phone through my Apple care. The geek squad guy had such a bad attitude and lied to my face. Said he couldn’t replace my phone because they didn’t have the same color. Said that’s what Apple policy is. I told him to call AppleCare so I could hear it for myself he refused. So I left the store called Apple care on my own and they said “ a different color is fine, I don’t know why he said that”. I know it’s fine, I’ve done it before at the Highland store. No problems. But the Merrillville store is horrific!! Terrible service and lots of attitude. Don’t come to work if you don’t want...

Bought a washer in February, it broke in 6 weeks. Not a problem. Called Geek Squad, who referred me to a contractor that is 1hr 15 minutes from my house. They refused to look at the equipment, and told me to give them as much information as possible so they could order parts. That took almost four weeks. They show up today, states it is un-repairable. Could have figured that out four weeks ago, but instead, we have been using coin laundry to do laundry. I am happy with the Geek Squads response itself, but A&G Repair out of Burr Ridge, IL dropped the...