Bruce's Sales & Leasing — Local services in Saint George

I initially had a great experience with this company when I purchased a bed frame. When there was a minor issue, they sent someone out quickly to fix it, and I was very impressed with their customer service…until recently. About 2 months ago, I received a new debit card and called to update my autopay information. I was told the old card was deleted and everything was updated. However, the next autopay was declined. I called back, explained the situation, and was told (again) that the card had been updated, and that this was a known issue with their system. I was reassured it was resolved. Unfortunately, the same issue happened again the following due date. This time, they even left a note on my door saying I hadn’t paid. When I called, I found out they STILL had the old card on file. This was now the third time I had to call about the same problem. I was told (again) it would be fixed. I asked them to wait a few days before reprocessing the payment, since I had assumed the charge had already gone through. They agreed. The next day, they processed the payment anyway - leading to an overdraft charge. When I called to explain what happened and asked if they could cover the late fee due to their repeated mistakes, I was met with a blunt, rude response. I was told, “It was our mistake, but there’s nothing we can do for you.” I even asked if they could credit a future payment to help make up for the fee, and they flat-out refused. What’s most disappointing is that I was planning to return and purchase a new living room set once I finished the last few payments on my bed. I’ve been a reliable customer, never missed or been late on a payment until their system caused these issues. I won’t be using them again, and I definitely won’t be recommending them to anyone. A business should take responsibility when their errors create problems for...

I have been here probably for 25+ years. I was 17 years old when I moved out on my own I purchased my first thing I believe when they first opened. because it’s easy you can get it the same day or the day after are very easy and flexible I still go here because it’s easier than trying to save money for all your appliances and you need something quick. I will pay it off sooner. They have probably bought every piece of furniture possible for a client just bought sound bar and a speaker for my son and he loves it. He thinks it’s the coolest thing in the whole world. I give you nothing so that I get it cheaper also. I sleep on my bed that I’ve had for actually probably five years now and it hasn’t worn out yet. My 19-year-old autistic son has one also because of our scoliosis and our bad backs, we have to have very specialized beds. Probably will keep using them for a long time now I have everything I need if I ever need anything or I can’t get it right away. I will go to them so that I can get and I won’t save for months to be able to get something that I want....

After moving into our new apartment, we were in need if a new washer and dryer, which I could not afford right away. I knew it was going to take me a long time to save for both, and did not even consider leasing to own due to not so good credit at the time being. But my wonderful new neighbors told me about their experience with Bruce's, and how happy they have been with their own lease to own appliances and furniture. They told me to give Bruce's a try, because they may likely accept me, and they believed I would be happy with their appliances. I applied, got approved right away, and in just a few days I had my new washer and dryer. I'm impressed by the fast approval and fast delivery, as well as the different payments options, which makes this all affordable. I'm relieved, grateful and I love my new washer and dryer. I really highly recommend and love...