Shoreline Sugars Boutique — Local services in Saint Petersburg

I’m so disappointed in Shoreline Sugars! I shop there frequently, and have sent many referrals including family and friends. My mom and Aunt recently bought me 4-5 items for my birthday, none of which ended up fitting correctly. They were assured that exchanges are allowed, as long as terms were followed. I went into the store this morning, exchanges in hand and was treated terribly. The associate was very frustrated and outwardly rude, that I was exchanging every item bought for me. She even doubted me and asked”So NOTHING fits.. really?” After sighing loudly and laughing to herself. When she finally gave me a gift card, I was followed around the store and asked multiple times if I needed a dressing room in a condescending manner. When I politely declined, as I am certain the loose blouses I picked will fit.. I was approached by the same clerk that gave me the gift card and was told that I really needed to try on these clothes, because I will not be allowed to exchange again. My entire experience was uncomfortable, unnecessarily shameful and surprising. To top it all off, I just had a baby and am size sensitive right now, as my normal sizes don’t fit. What was meant to be a thoughtful gift from my family, money spent at a local boutique to make a new mom feel confident and good for her birthday, turned into a horrible experience.

If exchanges are not allowed and looked down at, consider rewriting the terms on your website and receipts. Also, customer service should be your top priority, it is never acceptable to shame someone for needing to exchange clothes that don’t fit.

**All clothes were tried on once, taken care of, returned within a week with all tags on. Absolutely no damage. Isn’t this the same situation as a customer buying clothes online that don’t end up fitting? The one star rating only reflects the customer service and treatment during the visit - it does not reflect my views on their clothing and...

I have nothing but positive things to say about Shoreline! I shop at all the local boutiques regularly and they are one of the only ones that’s incredibly body inclusive in their content and constantly bringing in on trend styles. They remember my name when I walk in and the service is always friendly! They handled the pandemic with grace and you can tell they are a family filled with love and they pour that love into their business. A lot of boutiques in the area only cater to the owners personal style or can even feel like you’re not going to get good service unless you’re part of their friend group but not at Shoreline, everyone is treated with respect and to top it all off they are very affordable for a boutique with a great loyalty program! My mother in law who I have a 40 year age gap with also loves shopping there whenever she’s in town.

You guys are killing it all around and your constantly innovative online content also deserves recognition, I easily purchase things online without wondering how they’ll fit! Keep it up we need more businesses like you...

I was treated rudely and was loudly insulted when wanting to exchange a top and return another I had purchased less than 24 hours earlier. It was pouring rain, and a few drops were on the top. (Clerk several times said it was soaked). Clerk continued with open hostility by asking why I wanted to return the other top (this top without any raindrops at all). I was issued only a credit for that second top, which means I need to return at least one more time if I want to use the about $60 purchase. As a warning, this store does not like to provide even exchanges and will only provide credits for returned merchandise. You will also be treated less than kindly when doing your returns. I like pleasant experiences when shopping, and this store fell far short today. P.S. The shirt with the few drops of water, which the owner called “soaked”, was a washable shirt. I tested the exchange when I got home and there was no marked problems. It was only a couple of raindrops. I see others have commented here about open hostility exhibited by staff. Well, I experienced...