Williams-Sonoma — Local services in Salt Lake City

I visited this particular branch last week for my mother-in-law's 60th birthday that I, 'was' going to buy All-Clad Cookware set . I live in the upper east of NYC and I always go to Williams-Sonoma right by the Columbus Circle for my kitchen needs. They are spectacular in terms of the customer service/support. I agree they are over-charged than the internet pricing but I believe those extra charges go to their service, especially how well they treat their customers.

Soon as I walked in this branch, two employees were chatting without greeting me. No problem, it is the weekend I respect they were working. I noticed that the store is really small compared to where I used to go but they had all the essential products.

I stood by the All-Clad section comparing products and I even asked for an assistance. I wanted to ask difference(s) between All-Clad and Williams-Sonoma Thermo-Clad. The lady told me to wait, no problem. I waited 30 MINUTES and I had to watch her chit-chatting with one of the employees. What was more brain-breaking was she greeted the person who walked into the store, she asked their needs, and went to the cutlery section.

First of all, there were less than 10 customers in the store. With that said, I do not know why she completely ignored me. Obviosly she did not had 10+ customers to take care of. To an extent, I even thought that this was somewhat a racism since I was the only Asian-American in the store (I tend to over-think when I get angry).

I will never-ever visit to this particular branch. I am now back to NYC and I will be visiting Wiliams-Sonoma in Columbus Circle where I know few employees who could explain the difference(s) between the cookwares. It was a such a waste of my time and I regretted visiting this store.

I just hope that in the future they will not treat the...

I signed up for Key Rewards about a year ago and never received emails to tell me I had earned rewards dollars. Each time I went to my local store I would ask about my rewards balance and the employees would say your points accumulate automatically with each purchase and there aren’t any rewards on your account. Finally about 9 months later an employee says “oh you have some rewards dollars and some have expired but I can’t assist with reinstating those expired rewards.” What I then learned is that the other employees were supposed to be asking me for my phone number to associate each purchase with the account and this did not occur. So then I contact “corporate” to ask for a review of my purchases, and tally of my rewards points and dollars because many purchase didn’t get associated with the rewards account, and because of unknown reasons I received no emails about my account to know when I had rewards dollars, prompting some to expire. A low level representative who contacted me was smug and refused to reinstate the rewards, which were around $50. This is WS “customer service” in action. Then, more blunders….Last night after I saw a pending charge and didn’t recall placing an order so out of precaution I cancelled my credit card. I then called WS CS the next morning and they tell me my local store had placed the order for a set of wine glasses in December, which I don’t recall (I have no receipt for the order). I then learned that when a store employee updated my email address (somehow employees had me under 2 email addresses so they were to consolidate to one), they misspelled “hotmail” so that’s why I have no order history. Not service oriented, unaccountable, inept employees, not a professional...

these people are RUDE. i went in to pick up a gift, i said “hi i am here to pick up a package for insert name here it’s a gift my mom ordered for me today from you guys and told me to pick it up here.” “well what is it?” “i don’t know it’s a gift.” “well i can’t find it if you don’t know what it is.” “erm, she didn’t tell me what it is. it’s a gift... my mom ordered it, it’s gift wrapped, it should have my name on it...? she told me they said all i should need is my name to pick it up.” she then wordlessly walks away, annoyed. ask if we can make a nespresso from the other lady that was there, and she was very visibly irritated to have to help. one of the ladies was nice though, while we were waiting and browsing, like, super nice! i wish i remembered her name. but WOW, if i am spending money at williams sonoma, i cant imagine what it’s like for people just browsing. management really needs to do something about this, because i haven’t been to another WS like this. working retail is tough, i know, but if the customer isn’t being rude to you, don’t be rude for no reason!

also: two total people came into the store the entire twenty minutes i was there so it wasn’t a “well i’m so busy i can’t...