Geek Squad — Local services in San Angelo

Will never deal with them again and telling all my friends. I made an appointment to get cellphone battery replaced and was told it would take approximately an hr. Came to appointment and spent thirty nine minutes getting diagnostic ran on it by an incompetent clerk then was told the phone repair guy was not in so it would have to be done the following day. I went ahead and made another appointment even after my gut told me it was a mistake. Came in following morning for next appointment and after I paid, clerk mentioned it would be ready by end of day or next morning. I said no and asked for a refund, she even short changed me on my refund. I spoke with manager, he didn’t even look into completing my refund. His excuse was that they lost all but one repair guy. Is it that bad that the...

Purchase to have them help my senior parents set up/install the Ring security system since I live in another city. Best Buy Geek Squad Did not even do the job and the tech/contractor they sent out had my dad who is a senior go to the store and purchase command strips when the Ring system comes with all of this. Called geek squad a month ago requested a refund since the job was not completed or working and talked to Rosie C. who shared she would escalate this however I have not heard back and shared the order number and showed the receipt. Now today I’m on the phone with Ring on a 3 way 2 hour long call with my father who is having my dad set everything up one by one with the contact sensors. Beyond frustrating when I paid for this...

So my iPhone 12 battery died on me on Wednesday night Oct.2nd 2024. So the next morning I made my way to Geek squad to see if they could put me in a new battery. The customer service was very top tier. She informed me what time the man that would do my repair would be in. She said that if I don’t get a call early then to check back at 3pm. I was called at 2pm to pick up my iPhone. It was indeed the battery. I appreciate them so much & id be doing business again...