Rio Taxi — Local services in San Antonio

My family and I plan to take a River boat ride on the Riverwalk in June. I called ahead to make sure I knew what to expect when we arrive. I had questions about ease of access for the elderly, handicapped, or disabled. My elder mother uses a rollator walker and I wanted to be sure that getting to the Riverwalk as well as the boat was easy for her. I received an immediate call back within the same day from a nice woman who worked at Rio Boat Cruises. She gave me full details and was very curtious and helpful. I was assured that there are ramps going down from the street down to the Riverwalk and that the boats have plenty of riders in my mother's condition get on safely. We look forward to our ride in...

Trying to navigate this terrible business was one of the most frustrating things I’ve dealt with. Website gives no info for times with the taxi just that it runs every 60 min. It has a map with no landmarks...just the pins and the streets nearby so you’re guessing if you’re in the right spot. The pickup layout is inefficient as you have to cross streets to get the other side in hopes that’s the side it picks up. How about staggering the spots so the boat can pick up either side? SIXTEEN dollars for one way?!?? AND no discounts of any kind?? GO RIO, you need to do better or just bow out and let an efficient company do this. DONT BOTHER WITH THIS “SERVICE”...it’s overpriced and not...

The female driver of Lila landing at hotel Emma at about 3:00 on April 29 was checking her cell phone for about three to four minutes without looking up. I let out a screech when she was approaching at a good clip a cement bridge without showing signs of taking her eyes off her phone. I don't want her getting fired but cell phones should not be viewed while driving. I'm not sure she understood it was a close call had she not looked up the instant I screeched. My family did not get our money's worth out of the $16 all you can ride fare because I would not go back...