Had a few rings resized. The work was good, but dealing with this business is incredibly frustrating.
The rings were completed well past when they promised they would be done, reaching and getting info from the employees is very, very difficult and every time you call you have to verify your identity over and over again because they are disorganized.
You repeat yourself constantly trying to speak with them because they are so distracted and disorganized. They will call you and not leave voicemails so you then have to call them again and go through all of the steps above again.
What’s more is the excuses they make about so and so being in a hospital, so and so having all of a sudden taken the day off, etc etc.
It is incredibly frustrating and compared to other vendors they are overpriced. Then when I picked up the rings and asked for a discount since they were several days late they told me they didn’t know I had dropped off white gold and had to pay their jeweler more money and were already losing money on this job.
How is this my problem? I don’t think it’s my job to quote the work and be profitable for you.
I do not recommend doing business with this company.
I do recommend Rialto, they are much easier to deal with, more organized, communicate far better and are...
Read moreI recently made my third purchase with Vega, and once again, they did not disappoint. The entire process was smooth and hassle-free, from browsing their extensive selection to the final checkout. The customer service team was incredibly helpful and responsive, addressing all my queries promptly. The product quality remains top-notch, and the delivery was on time, as always. Vega has consistently provided an excellent shopping experience, and I highly recommend them to anyone looking for reliable and...
Read moreWalked in to get our ring sizes, my husband found the perfect ring and I was able to get a custom ring worked out and we paid to walk out with his ring and my ring ordered within an hour, professional to the extreme doesn't cover how AMAZING this place is. Zam and Jjils were so detail focused and attentive that I never felt uncomfortable objecting to the typical traditional rings and was able to go home with the ring of my literal dreams being made for me! I'm coming here exclusively for ANY...
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