BAIT — Local services in San Diego

I don’t usually leave bad reviews, but HORRIBLE customer services and I absolutely hate being lied to. So to get to the point, I bought a pair of shoes for my boyfriend for his birthday a while back, turns out he already had the shoes I had purchased, so not even 3 hours later I go to return them, and please note they were NEVER warn they weren’t even taken out of the box. Well the sales representative told me she couldn’t give me my money back she could only give me store credit. Which cool whatever not a big deal, until I go on their website recently and read their return policy and they are allowed to give my money back, as so long the shoes were never warm, which they were never taken out of the box!!!!! I even stated this to the sales rep, that my boyfriend had the exact same pair of shoes....he never wore them, but she didn’t care. Anyways whatever I take my store credit on a gift card. So now the Rick and Morty Bear Bricks are out, and my boyfriend is trying to purchase them with his gift card online, and we keep getting an error “invalid gift card”!!! Okay not only did you lie to me about not being able to refund me my money, but you also didn’t even load the gift card. So basically the company or employee pocketed my $120 and I have nothing to show for it. So I’m here to warn everybody DO NOT VISIT THIS STORE, unless you want your...

Walked into BAIT expecting a cool shopping experience, but I guess the store motto is “Every man for himself.” The security guard was so absorbed in his TV show that I felt like I had entered a movie theater instead of a clothing store. Tried to strike up a conversation about the show (it was actually a good episode), but he straight-up ignored me. Guess his shift ended at “Plot Twist.”

Meanwhile, the other employee pulled a vanishing act—silent, invisible, and as helpful as a mannequin. My presence didn’t even warrant a “hi” or a nod. Maybe BAIT stands for “Barely Any Interaction, Thanks.”

The clothes were decent, but I left feeling like a ghost in my own haunted shopping experience. Zero stars for customer service, five stars for unintentional comedy. Would I come back? Only if the security guard promised to narrate the...

I walked into BAIT with my buddy, ready to shop, but apparently, we wandered into someone’s private theater. One employee was glued to a gangster cop show, so I decided to join in. I said, “How could they do that to Ramiro?”—you know, trying to relate. The guy whipped his head around like I’d just confessed to being a snitch, gave me a look smugger than a politician caught in a lie, and went back to his show. My buddy and I left because clearly, this wasn’t a store—it was a safe haven for underachievers perfecting their...