Verizon — Local services in San Diego

Beware of the misleading information that comes from Verizon. I would honestly leave them negative stars, but that’s not an option. My family has been loyal to Verizon for 20+ years, but our loyalty has proven to be meaningless. Due to family circumstances, I have recently taken the role paying the family’s bills. I started carefully auditing them, and wow, I’m stunned by what I’ve uncovered. Verizon fails to clearly communicate their “policies”,“upgrades” and “promotions!” I have found COUNTLESS hidden fees, and charges that are clearly inaccurate. Upon inspecting the itemization of my monthly bills, things obviously don’t add up. Now, I carefully review my monthly bill statements, and the discrepancies are apparent. The employees are highly dismissive on the phone and in their local stores. I have presented issues in both arenas, and I’ve been passed to a different department who then sends me to another department and so on and so forth without any resolution. I believe this a calculated tactic and effort to confuse patrons. Also, the departments fail to communicate with each other leaving you stuck in a negative feedback loop. Not to mention, putting me on hold and transferring to others, which has easily been an hour or two depending on their busyness. Hmmm.. DO your RESEARCH! Read ALL Verizon’s FINE PRINT before they’ve trapped you into a contract that does not save you money, but quite the opposite. They are dishonest, disrespectful, and if you’re looking for a reasonably priced, fair, and transparent cell phone company, think twice before signing up with this disorganized and frustrating company. My family will be leaving them as soon as we possibly are able mid contract to either T Mobile or AT&T. It just simply makes more financial sense. They are simply greedy (more expensive than most competitors) and even when speaking to a “manager” they refuse to listen to your situation and stick you with an 800 customer service rep., who in turn then sends you to someone else or department, in hopes that you just don’t have the time or energy to ultimately resolve billing issues, orders placed, unwarranted data fees, etc. My family’s loyalty and yours is valuable and Verizon has unfortunately proven to disregard your commitment. Carefully watch your bills every month and this will be confirmation enough. OR, be wise, and give your hard earned money to an upfront and trustworthy cell phone company. Good luck out there y’all!...

I went in about 1 month ago and I was looking to get a new phone. They sold me an Iphone 15. In the past I have had issues with billing so I was extremely thorough when asking questions regarding how much I will be billed. I didn't want to be taken adanatage of or lied to.

I worked with a man as well as the store manager who is female. I felt like I could trust her since she is the store manager. They told me I could get a "discount" if they are able to open up a "Ghost Line" on the phone. They said I would NOT be charged if I did this for the additional line. The store manager also said she would be giving me 6 months of insurance on the phone for FREE. They also said I would NOT be charged an activation fee. They printed out a receipt which stated my next bill would be $108. I agreed and felt like I could trust them, especially because the FEMALE STORE MANAGER was helping me.

One month later I am charged $255 dollars. I was charged for 2 lines, insurance for both lines, and an activation fee.

I will be taking this up with corporate. The female manager should be ashamed of herself for lying to my face. I am a single mom and my daughter was in the store with me at the time.

These people are unethical and lack any remorse for intentionally exploiting their customers. I will be switching over to T-Mobile tomorrow and NEVER going with Verizon again. I will be advising EVERYONE I know to NEVER sign up with Verizon.

After I paid this bill my next bill was for $155 when it should have been 100. I went into the store to ask why this was. The person quickly brushed me off and said I can't do anything, call customer service.

Customer service then told me to go back to the store I originally purchased it from. I let them know I had already done that.

The call center agent told me he would take off the ghost line and keep my original number. He ended up deleting the wrong number and now I do not have the ability to call, text, or use roaming data.

So now I have paid a ridiculous Fee for literally nothing. This is affecting my work and school. I will be reporting the manager to corporate and I will make sure I receive a complete refund.

Moral of the story: VERIZON are Crooks and...

I came on Wednesday. Waited almost an hour for my turn to be helped. Once I did, i picked out my new phone and was ready to purchase. Waited more time. Finally, salesman comes back and apologizes for wait and tells me there's a problem with the system, it's down so they can't sell me the phone. He said i can still wait and hope it comes back online, but they didn't know if or how long that might take.

Sure issues happen, no problem. The salesman days he'll keep the phone to the side and I'd have to come back another day.

So, i come back in today and the person checking people in says i have to wait in line again for an hour, even after explain the situation. She simply says sorry, i have to wait and that's it's busy. I explain again, i should already have the phone and i have to go to the airport and can't wait an hour.

She then goes to back room and returns saying the manager said i have to wait. I'm guessing there was no manager, just a way to deal with customers. If there was, then this is even worse. What "manager" has that bad customer service skills and knowledge?

I explain again, how I've already been inconvenienced due to their problem, not mine, and I'm back. I've gone out of my way again to buy something that i should have had 2 days prior. I ask her, " do you not understand how bad the customer service is to expect me to wait in line for an hour?" She replies, "yes, i understand but you have to wait."

So, i left without the phone i wanted to purchase 2 days ago and needed for this weekend. Needless to say I'll never purchase from this store again and I'll probably be leaving Verizon when i...