SLEEP365® & Naturepedic Organic Mattress Gallery - San Diego — Local services in San Diego

My husband and I have been doing a lot of online research on natural and organic mattresses for a while now. There is no better way to find out than actually seeing and feeling the mattresses that suit our preferences best so we finally decided to check out their Los Altos store around Memorial Day weekend. We were very kindly greeted by Daniel Phuong.

We were given a short questionnaire that gave him an idea on our sleeping preferences, the kind of sleepers we are, and the opportunity to feel the mattresses by really taking our time to lie down on different softness / firmness levels around the store. He very patiently, answered all our questions on the details of the mattresses. He was very nice and patient to the customers, and above all, knowledgeable of their products which was incredible as it made us feel very comfortable during our visit. We never felt rushed nor pressured to make a purchase right away.

We actually took our time in buying the mattress and returned a few months later since there were a few things we had to consider before buying it. We definitely looked for Daniel right away since we had a (Daniel, if I may) PHUONG-tastic experience with him previously. We surely made time to see him regardless of the time and distance from us, and we made the right decision to purchase the perfect mattress for us. The quality of their products is superb and surely won't disappoint. Their customer service is impeccable, and we'll surely recommend their store to our friends...

Most people would agree that buying a mattress is very confusing, especially if you’ve own a less than perfect mattress. I was hell-bent on not making another mistake so I exercised due diligence. I did my online research, but soon discovered that I was over simplifying my mission. Suffice it to say, there is no such thing as ‘one size fits all’ when it comes to mattresses. It is very important to physically visit a showroom and talk to a mattress specialist. I had the pleasure of dealing with Richard, the proprietor of BAMO. He was a wealth of information and we were able to select a very comfortable mattress. (Dare I say ‘perfect’ mattress?) But wait… the best part….no haggle pricing! The prices are predetermined at the lowest price. No waiting for a holiday or gimmick sale to buy a mattress?! Richard’s no pressure demeanor made me feel quite comfortable with no guilt when I decided to compare pricing with their competitors. My “go to” is always Costco because Costco is ‘The Holy Grail” of quality and good pricing. To my surprise, Costco offered the same brand, but a lower grade (or tier) of mattress. BAMO passed my rigorous shopping strategy. The next week, I went back and arranged for my new mattress to be delivered.

The purpose of my review it NOT to endorse MY mattress but rather to encourage anyone looking for a mattress to go to BAMO, where you can get expert advise and find YOUR perfect mattress at...

I had a 5-star plus experience with Dominic. Having worked in sales in a number of contexts, I know when I am dealing with someone who has the qualities that matter: deep product knowledge, an excellent ability to "read" a customer, and a priority to focus on what the customer needs rather than a desire to snag a sale. Dominic possesses all of these qualities. While I was not able to buy a bed and frame at this time, but only the floor sample of a mattress topper/pad, I will very likely work with Dominic from my new place in Texas when I am able to do so. I was especially interested in ecologically sound products. His detailed knowledge of outgassing and other issues at play with synthetic polyurethane products was the thing that sold me, and prompted me to buy the pad. He is sensitive, not pushy, and knows his stuff. I give him the highest recommendation and ratings. Again, having worked many years in retail--including Nordstrom, which is, as you may know, very focused on serving customers--I know excellent service when I see it. ...