Marshalls — Local services in San Diego

Went to this Marshalls location after a hair appointment in the area. Was in the store about an hour, and unfortunately had my purse in the baby seat compartment of a shopping cart. I am very conscience of anyone being 'in my space' and (thought I was) pretty vigilant about watching my purse and personal items. I crouched down to look at something on a bottom shelf in the home goods section, for maybe 20 seconds, and when I stood up, I noticed my purse was unzipped and WIDE open. The cart was RIGHT next to me. I immediately noticed my wallet was missing, and ran to the front of the store. Told an employee near the front doors that my wallet was JUST stolen, and was met with a blank stare. I was then told that they had security cameras and would review the footage. 15 min. later they told me there was no footage of the area I was in. As I was waiting near the front doors, a woman came up to me and told me her wallet had been stolen 2 weeks prior from the same store, and the thieves immediately went to the Apple store in Fashion Valley and charged $2000 in merchandise. So it appears Marshalls knows this is an ongoing problem at this location. Called 911 and was told I could file a police report online. As I was walking to my car, I got a text from one of my credit card companies asking if I was attempting to make a $1500 purchase at Best Buy, right down the street, to which I replied NO!, and then received another text saying the card was declined. Long story short, I went home and cancelled all my other cards, but there were several items I wanted since I had spent an hour in the store picking out a couple holiday gifts. So later the same day, I went back to this same Marshalls location, around 8 pm at night, and resumed shopping. While I was there this time, I was looking at purses, and right in front of me, a 35-ish year old man walks up and starts cutting the cables to all the expensive purses with wire cutters, and has -no exaggeration- 10 purses on each arm, while the alarms are going off. A couple workers walk over to the purse section, and practically step aside while the man STROLLS (slowly!) out of the store nonchalantly with 20 or more $150+ purses. I asked a worker who was standing there is that guy worked there, as I could not comprehend what was even happening. The worker said no, this happens all the time. So the guy just stole over $3,000 in merchandise and was allowed to walk out of the store, no problem. WHY AM I PAYING FOR MY CART FULL OF MERCHANDISE???!!! If I want to purchase a bag that is locked up, I have to find someone to unlock it, and then give my name and it is held at the register for me when I am ready to check out. But absolutely NOTHING is done to people that make a living stealing customers wallets and purses, and the same people are allowed to just walk out of the store uninterrupted with thousands of dollars in merchandise. I love Marshalls and TJ Maxx and shop exclusively at these stores. But I am tired of paying (through higher prices to cover theft) for merchandise other people are allowed to steal. Obviously when one person gets away with stealing $3000 in high end purses, they will not only do it again, but tell their friends who will also do it. I have to wonder what would happen if I, an older caucasian woman, were to do something like that, if I would be detained, or I would be allowed to just exit the store with $3000 in unpaid merchandise also. I would also like to address the theft of my wallet... since I was immediately told by another shopper that this exact thing had just happened to her the week before, I feel like Marshalls should put up a warning to customers that there have been multiple incidents of pick pocketing, purse and wallet theft at that location, and to PLEASE keep your wallets and purses on your body and within sight at all times, and maybe the thieves would go elsewhere. Marshalls would probably think this is bad for business, however, they would be doing their honest customers a big favor by...

LIZ. G. really represented the company in the most disruptive and horrendous way tonight. When we turned down her constant nagging about their credit card, we were greeted with hostile and immature comments accompanied by a tone you’d receive while being bullied by a teenager in highschool. “Wow, you’re so scared of a little card.” Wow Liz. You’re talking to paying customers like that? Management keeps and rewards employees that have little to no respect for humanity? I can’t shake the thought of her rude comments and disrespectful tone when she’d speak. I think maybe she should take a class in how to think before speaking because it’s really important to at least TRY and make your guests feel less like a number and more like they actually matter.

It’s really obvious how desperate this location is for money because they’re constantly on the overhead speaker practically demanding we “donate” and “sign up for the credit card” you can’t even get through a full song on the radio without hearing those repetitive scripts. Great way to make your customers feel like they’re only a number.

The stores cleanliness is another issue. Clothes piled on top of racks and pooling on the floor. You constantly need to adjust your cart or your step to make sure you’re not tracking clothes everywhere. The floors are filthy too. You can tell they don’t care to clean. Everyone just seems...

Sorry, not sorry. I’m living in my truth and this era calls for me to flag weird inappropriate behavior. Nope, not being paranoid. Going to trust my gut on this one.

Today, 3/24/2025, at approximately 3:00 pm today the lady on register 3 finished ringing up a customer. I was next in line. Well, she turned her light off and slowly, starting dusting off her register. I was waiting for her to say next in line, which would have been me. But, nope, she took her sweet time so someone else could call me to their register.

Immediately, I’m talking the SPLIT second register 8 said next in line is when that register called into the Hispanic family behind me “aqui.”

She did that on purpose. Marshall’s if you’re in doubt, please run those cameras back. It just happened, so you have the timestamp, check register 3. I’ll escalate this to corporate because me, and my hard earned money, deserve better.

Come on man, leave ya’ll biases and ill conceived prejudices at home and just be kind to other humans. I was here visiting for a conference, supporting your local economy and community. Do better.

Thankfully, the woman on register 8 was a person with a kind...