Ulta Beauty — Local services in San Diego

I went in the day before Valentine's Day to get my hair done because I have a wedding to go to in March. I made an appointment with a girl named Brittany and told her that I would like to make my hair a pale blond. I informed her that I didn't want any silver or gray in my hair because it doesn't go well with my complexion. My hair was all natural except for a little bit of blond that I had at the tips of my bangs which was the blonde that I was going to match. 2 hours later I end with a warm honey blond. And bleach blond tips. I was horrified but she gave me a discount on my haircut so I felt the need to tip her more even though I was very unhappy. I had spent a good amount of money so I decided to call the customer service line to see if I could have somebody fix it. Luckily the supervisor of the customer service line was able to get me an appointment with the salon manager her name started with an a. So I went in and told her I didn't want want any gray or silver in my hair I just wanted to even out the ugly honey color and the bleached tips. She handed me a book of colors and told me to pick one that best matched but the book was full of brown and other colors there were no blondes in it. After re explaining that I would like a pale blond to match my tips she decided that she would just add highlights. While putting in my highlights she pulled my hair in the direction that she wanted my head to go she was very rough. At first I thought she was just trying to go fast which is rude but I also felt like I was rude for wanting my hair to be fixed so I didn't complain. She had to wash my hair a couple of times washing out the product that she had put in my hair and then washing out the shampoo or the conditioner and each time she used her nails to dig into my scalp. I understand that you get a head massage when you get your hair washed but she didn't use her fingertips at all it was like she was using her nails only. At the end of it I ended up with a purpley gray highlighted head mixed with the honey blonde color I desperately asked to get out and my head hurts from hurt scraping it. I am very upset that I was given highlights if she would have reprocessed my entire head and made it all one color I wouldn't have cared how damage it was as long as all of my hair was one color that was not a warm honey. I'm hoping that the grey Fades out of my hair and just leaves a pretty white color and sadly I'm going to have to find someone to get the rest of the warm color out I will not be going back to this...

recently stopped into this location, which i’ve never been to, with a few items in mind to grab. my day was going great until my experience here. I wasn’t greeted by anyone and because i couldn’t find the products i needed i was aimlessly walking around while the floor associates would talk among themselves and/or pass by me and ask pairings if they needed any help. After being there awhile i started noticing the security following me and directly watching me when i would stop in the middle of aisles distracted, at one point i was even downloading their app to see what deals they had. I didn’t have any bags on me, my keys, phone, and wallet were all in my hands, yet this store had the audacity to profile me as a ‘stealer’ to have the security stalk me. I was disgusted, upset and disheartened at the on-floor customer service that i no longer wanted to purchase more than what i had even though i didn’t have everything i needed because, again, couldn’t even find the items, so i checked out with the two small items i had and had let Maxeen know my experience wasn’t good. She let her manager know, who caught me as i was walking out. The only reason I even give two stars is because of Maxeen & Audrey/Aubrey, all customers need when they walk in to a business is to be SEEN and these ladies finally did that at the end if my terrible trip by listening & talking to me. My only 2 issues with the conversation was (1) both Maxeen & Audrey/Aubrey had mentioned they heard on their radios that i was noted to be suspicious which was either from a store associate or the security themselves (2) i was told to come in earlier to receive better help because they were short staffed. I understand the securities job to protect the merchandise, but i shouldn’t have to come in earlier for something like this to be avoided when the staff & security should be communicating with each other if the person they’re noting to be suspicious had been helped.

Left this review 3 years ago and this is a current (8.20.24) update : they’re still racially profiling & harassing people. If any white teenagers see this feel free to rob the place because they’ll easily turn a blind eye to y’all!! Their associates will still hover around you but blatantly ignore you if you need help. Nothing has changed & their customer service has...

Second time brows and first time haircut, 3/13/21.

Catie at the brow bar is FANTASTIC. I loved her and she was so friendly. She was perfect at shaping my brows and cleaning them up. I wish I could leave 5 stars for her alone. She deserves them.

My haircut, however, is a different story.

I originally had an appointment for 4:20 haircut with Natalie, a master stylist. I received a phone call around 2 pm asking me to come in at 4:45 instead. I reluctantly agreed. So, after getting my brows done I go back to check in at the salon at 4:50. I check in, the manager checking me in goes to find Natalie. The manager and Natalie both come to the counter a few minutes later, and ask me was I asked to come in at 4:45 or 5:30? I called my husband to confirm that we both heard 4:45 since the first call (4:20 to 4:45) was on speaker. I should have just left, but since it takes me about 30 minutes to get to the store, I decided to just wait. (If I knew then what I know now...)

I finally get in the chair a little after 5:30, and Natalie is very nice and apologized and thanked me for waiting. I showed her two very similar photos of the cut I wanted, shoulder length slightly angled layered bob. One had bangs and one didn’t. During the consultation I felt confident that she understood what I wanted, and even reiterated that I was happy with the length I had I just wanted a trim and shape, the photos were just better illustrations of what I was wanting.

When she started cutting, she started with the back and showed me how much she was cutting off, and it would end up being about the middle of my neck. I asked her to keep it a little longer than that since I’m trying to grow my hair out after giving myself a few quarantine cuts. For lack of a better term, i lost two inches of length on the front and the back is at the top of my neck and is stacked, looking like the dreaded Karen cut.

My husband called yesterday asking for at least a partial refund since this is not what I wanted and looked nothing like the photos I showed, and was offered 50% off a future service with another stylist.

Thank you, but I don’t think I’ll be going back for a haircut.

(First two are the ones I showed, third is what I walked in with, last is what I walked...