Habit Burger & Grill — Restaurant in San Diego

Let me start off by saying that I’ve dined at various Habit Burger locations both in LA and San Diego over the years and have always enjoyed their food.

I stopped into this location a couple of weeks ago and had a double char meal. The burger tasted like it had some weird unexplainable Asian influence and the onion rings were rubbery. I tried to tell myself it wasn’t that bad because I didn’t want to ask for a refund and I’m not a fan of having a restaurant remake a meal, if you know what I mean 😉. (Watch ‘Road Trip’ restaurant scene for reference)

I got about halfway through the burger before I just couldn’t stand it anymore. I went to the front counter and asked for a refund. The guy stood there for a few minutes punching away at the POS and ultimately asked me to write my information down. This was the first red flag but once again, tried not to think too much of it and gave them my info. A WEEK goes by and still no refund. I returned to the restaurant and spoke to the same manager. He assured me he put in the refund himself and that it might take up to 5 biz days and I should be receiving it that day or next. NOW 2 WEEKS after dining here and no refund. I returned to the restaurant today, spoke to a different manager that then wrote down the district manager Mallory‘s number for me to call. This is getting a little bit ridiculous at this point, but whatever. I called Mallory and she explains that when she looked into processing the refund she was told that I finished my meal. I explained to her I did NOT finish my food.. but multiple times throughout the conversation she mentions they don’t process refund for a meal that’s been finished. She overall just had a lack of customer service ability. She doesn’t understand that when a customer is frustrated and upset they need to be heard and validated. That doesn’t seem to be a thing in her world. She said she would make an exception and process the refund this time. And went back to the whole reiterating they don’t normally process refunds. And I had to explain to her that decision was based off the mis-information that she was given that I had finished the meal. This whole process of having to return to this restaurant multiple times and then having to call a district manager just to end up with NO REFUND is absolutely outrageous!! They’ve lost a very loyal customer, which I explained to Mallory before she hung up on me. Here’s your one star review I...

For the copy/paste reply, I provided all information already. An actual response to my review would have helped, but now I'll drop it to 1 star. Thanks

**Don't bother with your copy/paste response to fill out a survey elsewhere. I post honest reviews so others can be informed, not to get anything in return. Unless changes were made to correct the issues I had. 🤷🏼‍♂️🤷🏼‍♂️

I expected a decent size burger for the business name. I asked how big are the patties, she said 1/5lb. That's not much at all. That's the same as McDonald's regular burger patties. And this charburger was not much better than a regular McDonald's burger at the price.

My son got the charburger meal with fries and a drink. $13.29.

I got a Double Charburger $7.99 and an onion ring $4.79 that came with a tiny cup of ranch. Most of the onion rings didn't fit in that little ranch cup. And only lasted about 1/3 of the onion rings. I went to the counter and asked for another ranch and was told that was an extra charge. And a water cup.

Y'all got $28.09 for 2 burgers, 2 sides, and 1 drink and can't give enough sauce for 1 side?

The pepper bar and bottled condiments was good. The limes were very very thin and not able to squeeze much juice out of them. They have 2 sizes of cups to use, the small size is what the ranch came in. If they had used the bigger cup there would have been sufficient ranch and big enough to fit the onion rings in. So what $0.06 for more ranch makes it a deal breaker to unlikely go back.

The food was alright, but not for almost $30.

Multiple people had food complaints of them messing orders up or forgotten items. So you better check your bags for to go orders.

They have a women's restroom and a unisex restroom, no men's room... Seems quite odd. And apparently the toilets in the women's room get clogged often as per another customers feedback while I was placing my order.

We went here while hungry and at SeaWorld.

My friend got a charburger, brings, and the bean fries, and ordered another fry after eating.... She paid about $25...

This review is based off of my last two experiences at habit. I ordered my food through the habit app, as I always do. I got delivery and Habit uses doordash to deliver through their app. When it got to my address, by the time I got down to security there was no one there. I texted, called, and no reply. So I called habit and they told me to contact doordash since they delivered my food. I explained to them that I do not have a doordash account and I ordered through their app. They apologized and told me again that I would have to contact doordash. So I contacted Habit online to ask for a refund of my $51 and NEVER got a reply.

The other time habit screwed up my order (again ordered through their app). I picked it up this time only to realize once I had gotten home that it was not correct. When I called they contacted the store and had them remake my order. I picked it up again, went home only to realize it was wrong AGAIN!

I like their food, but they screw it up a lot and considering they don't have the decency to reply to my complaint, I will take my business elsewhere!

UPDATE: (changed from 2 stars to 4 due to their response) Habit has since reached out to me and refunded my money for the meal I did not receive. I wish I did not have to post this review to get a response, but they did make it right and I...