CVS Pharmacy — Local services in San Francisco

This pharmacy left my doctor and myself in the dark for nearly 2 weeks because they did not communicate that the insurance declined the Rx based on how it was written. My doctor tried to rewrite the Rx a few times, and when they tried to call the pharmacy, they were placed on hold for ~1 hour and never got guidance. It was only when I interjected that the issue was resolved. However, I am concerned that patients who aren’t able to speak English or otherwise not health literate would go without their prescription. I felt that the pharmacy manager had very little empathy or agency to help and feel sorry for the general community for a...

This CVS pharmacy & its pharmacists have been incredibly helpful. I have been able to get a specific medication here that other CVS in the Bay Area have been unable to fill. I’m so grateful for their ongoing fulfillment of this prescription. The pharmacist is always so friendly & remembers me by name every time. It is such a pleasure to find such amazing customer service. I forgot my wallet last week & couldn’t get my Apple Pay to work, Felipe paid my co-pay! Wow, so wonderful. I will always cherish this...

I usually interact with the pharmacy for my medication and for my caregiving client's prescriptions, not the shopping aspect. I do occasionally make beverage or food purchases and the odd cold & flu regimen. My only suggestion for the 701 VanNess CVS is to expand your bottled water and snacks. The pharmacy doc, Glenn, is always very personable and efficient, as are the rest of the pharmacy personnel. Those people...