CVS — Local services in San Francisco

Date of Experience: Monday, 09/25/2023 @ approximately 3:30 pm PDT

This CVS store 701 Van Ness Ave, San Francisco, CA 94102 officially represents a customer prison. It is scary creepy & it completely reflects the total detetioration of San Franicsco's quality-of-life for it's remaing citizens. It makes me cry; this makes me want to move to another place.

I had a number of errands run today. On the way home to my place, I needed to pick up some cleaning supplies.

Unfortunately, I choose to attempt to purchase these items at this CVS Store on Van Ness Avenue & Turk Street. What a mistake! I was “IN & OUT” in less than five (5) minutes.

I was stunned & shocked that the entire one hundred (100%) percent of this CVS store was on LOCKDOWN. Anything I wanted to purchase, I would need to press a CALL BUTTON & have a CVS customer support onfloor employee come & UNLOCK all their prized merchandise.

From what I could observe, this CVS Store did not appears to have adequate staff to OPEN most of these locked cabinets. Does not make sense to me at all.

The floor plan is just like a PRISON, as the shopping aisles are maze-like and dead end into nowhere. I was not able to move freely about the store. Just like a forced confinement.

It appears that this aisle arrangement was construed to prevent would be no-gooders from being able to GRAB & RUN. It reminded me that in prisons the steps are purposely made at unequal heights to trip up escaping prisoner.

Okay, yet for the ninety (90%) per cent of decent human being customers, it reflects another massive change into a very strange surveillance shopping era. Awful.

From my very fast foray around part of the store, there were employees in the back for the pharmacy. There was also a CVS employee at the "self-checkout" area, and a very unfriendy security guard. I really should have videotaped his unwelcoming attitude.

I quickly decided that I could not support this type of consumer "lockdown" CVS shopping experience. I politely returned my red carry plastic shopping basket to where I picked it up from.

Of course, the security guard was totally ready to POUNCE & GLARED to see, if I had taken anything without paying for it. Please!

An older man & woman were absolutely desperate to find some assistance. Did they find any? No. Yet, they chose to ask me, "Do you work here?" I was wearing extra-large bluetooth headphones, their request took me by surprise.

They looked like people, who were visiting San Francisco. How embarassing for San Francisco. I can only imagine, what type of impression their experience at this CVS Store on Van Ness & Turk street left on them.

Hopefully, there should be a IN HOUSE SURVEILLANCE CAMERA video footage. It could then verify this post.

I appreciate you reading this review. San Francisco is plummeting into a dark abyss. When are we going to do something about it to make San Francisco WONDERFUL...

Just had the worst experience at the pharmacy department of this CVS today. I picked up my glucose test strips, but one of the bottles were damaged and seemed to be opened by someone else. So I went back for a replacement. The pharmacist, Glenn Hing, was so rude. He first said he wouldn't mind using this box of strips, but I told him that I didn't feel comfortable of using it since it is a medical product. He went to look at the inventory, and apparently it was the last box. So he had to order it. I was like, "really, can you double check"? It seemed like a pretty normal response to a disappointment, but he got angry, and started to say very harsh words to me. "I have 29 years of experience in this, you don't trust me?? I told you I checked, and this was the last box. I had to order it!!". And then he started the paperwork. Later he found out I had 200 strips (2 boxes) for 20-day supply, and he complained that I didn't tell him one prescription came with 2 boxes. He thought it was only one. And then I said" you didn't ask me". He yelled at me again " am I supposed to read your mind???". I was so upset. Honestly, I have been going to different pharmacies to pick up meds both in SF and in LA. I've never met anyone as rude as Glenn. You can't ask any questions. If you did, he immediately said "You don't trust me?? I have 30 years of experience here. You are insulting me!!" The worst part of that, in the end, he even said " I don't like this. Let's just drop this and talk like humans!!" OMG, I was so surprised to hear these words coming from a professional working in the medical field. Are they supposed to be caring and taking care of patients? Or they are just a bunch of unhappy humans working for $$ only, and not caring about anyone else. The worst thing is that, as patients you have to rely on them to get your meds filled. In the end, he just printed me a receipt indicating I picked up 200 test strips and asked me to pick up the replacement next week. I questioned again, you didn't put any note to indicate that half of the test strips were damaged and I would pick up the replacement next week. What if someone in the pharmacy denied it next week. He said he would put a note in the system. But will he? We will see. I will update if I can or can not pick up the replacement...

Went to The CVS store at 701 Van Ness several times, the employees are very rude, disrespectful, they don’t know what they are doing and very shady. First, I went to pay a bill on the MoneyGram machine, it took several attempts to even get to my account, finally got it to work, came back a couple days later on a Saturday 11:30am tried to pay again had a few issues, but finally it said it went through go to the cashier, employee told me nothing was showing up on their screen, so did several more times, still nothing. I asked for the customer service number, they didn’t know it! Went there again to purchase some things, checked out on the self serve machine, asked the two employees standing behind me if they had a coin to rub off the thingy over the code on the back, the gentle men said to me(while handing my card back to me) “Ooh You trying to get your change back? And I was like That would be nice, then he reply’s, Ooh well we don’t do that anymore because ppl were complaining that ppl were doing that w/ gift cards. I replied, well it is the law in California that if it was under $10 you could ask for your change. He then again states, well we don’t do that no more, and that I can call corporate. So this morning I did just that and made a complaint and the corporate manager will be giving them a ring, for your disrespect! Only reason there’s a star, is because it wouldn’t allow me to post w/o one! This store is disgusting and I will not step another foot in there, not spend...