SF Gold — Local services in San Francisco

Update: After what was supposed to be 2 weeks, now almost 6 weeks I finally received the pendant I ordered.

October 18th, I visited the store in person bought a necklace and 2 pendants. One of the pendants had to be ordered. I was quoted 2 weeks.

November 7th, after not receiving any responses to my phone calls or emails asking for a tracking number or the status of my order I reached out to Pier39. I later received an apologetic phone call from Robert saying that due to the price of gold he had not been able to order or obtain the pendant. He said it would be 10 days.

November 19th, I attempted to contact Robert again. He eventually returned my phone call and said he would send it out by Tuesday the following week.

November 25th I received the pendant.

For posterity, the initial review I left in an attempt to be resourceful in reaching out to Robert.

"Robert I have tried contacting you via phone and email and you have not responded. I am concerned I may never get the pendant that I paid for that you promised would be shipped in 2 weeks. You have my contact information please call."

I leave this review in the hope that it helps the next person. A huge thank you to the staff of pier39 (pier39.com), without your help reaching Robert, I am not sure I would have ever...

Worse place to buy my husband get a weeding set for me and order a resize and 3 weeks after the ring get broke because when they resize made a really bad work you can even feel the lines (that day we wait for an hour because we was supposed to pick up the set at 6 and wasn’t ready when we arrive, the same day we try to return the set and they says wasn’t possible because was custom size and when I call 3 weeks later to tell them about the broken ring they said never before happen and they told me was my problem! And was the 3rd time using the rings! So now I have to pay again to fix the ring because they don’t want to do it! Keep away this people and read all the bad reviews before stop there! Diane the person who was there and Christina scream on customers when you complain for something and push you out of the business and when I try to contact Robert the owner he just...

I recently purchased a 14ct gold Amethyst ring, while on holiday. I was really pleased with customer service and the friendly helpful staff. Robert the owner went above and beyond getting my ring ready for the last day of my holiday. Would highly...