Tower 737 Condominium Rentals — Local services in San Francisco

Lease signed, everything packed & ready to move only to find out move-in day that it was not the unit we discussed..

My partner & I are very familiar with this building. Having toured with both former/current leasing agents + on the waitlist. We knew exactly wanted. A 2-bedroom unit with a living room & bedroom balcony.

We decided to reach out last month about our desired unit availability. A leasing agent confirmed there will be a unit meeting our criteria available soon. That same leasing agent later gave us an in-person tour of a "similar" unit without the living room balcony we desired. Confidently stating the key differences both during the tour & over the phone that our desired unit will have a living room balcony & longer living room (both false).

So we decided to jump on the opportunity immediately. Confident in our leasing agents knowledge of the soon to be available unit & excited to finally get the unit we have been waiting for.

Sadly, when we were given the keys on move-in day & entered the unit, it was identical to the "similar" unit that we toured a month ago.. No living room balcony. No longer living room space.

He did apologize & gave us space, but did not admit fault in front of his manager the following day. Rather stating there was no written documentation of the balcony desire in email to cover his bases.. (that is because we had already been reassured both through phone & in-person that the unit has our desired balcony). Later saying that we were confusing our discussions with other leasing agents & he did not know it was "make or break" for us..

Serious question: If our leasing agent genuinely did not recall our desire for a living room balcony.. what was stopping us from signing the lease for the "similar" unit we toured a month prior? It was essentially the same unit we were surprised with on move-in date.. Timelines for us was no concern as we stated we were month to month & ready to move-in at any time so long as our criteria was met.

Regardless, this is a perfect example of ignorance & laziness to not fact check your own "knowledge" of the unit. This is not taking accountability for the false information that was shared when it mattered most (in front of his manager). Why he did not confirm with other leasing agents or even the tenant that was moving out was beyond me.

The process of just having to remind the leasing agent to correct the welcome email with the right calculations ($1000 off move-in deal), to send forms that were referenced in the email but not attached & to not be able to answer simple in-unit questions regarding hard wood flooring & appliances was already a bad sign for us, but we stayed hopeful.

The bottom line is the leasing agents need to better educated on all units in the building. They should know that living room balconies are non-existent above a certain floor. They should not be misleading people with false information they "think" is correct so we sign the lease. The virtual tours online also need to be updated because those are false examples to give people an "idea" of what units may look like.

Lastly, they should own up to their mistakes. Not play the role of ignorance just to lookout for just themselves. They are dealing with peoples livelihoods & the roof over their head. We had already put in our 30 day notice, cancelled parking garage, fully packed, rented a uhaul, coordinated with friends & family, transferred address, ect.

Our mistakes were not documenting our requirements in text for reference to hold the leasing agent accountable, trusting that he knew what he was talking about & of course signing the lease prior to seeing the unit.

Tomorrow will be another day for Tower 737 employees, but a pretty big setback for us. All you can really do in this situation is learn from it & move on. I truly hope everyone involved in this comes out better & nobody else has the same experience we did. After nearly 2 years of trying make Tower 737 our new home, it is evident this is not the right...

I was living in Tower 737 started in 2017, and I just moved out Tower 737 in July this year.

During the 3 years the staffs were kind and friendly. However, when I moved out, the office said they will check my room first (which I checked twice before leaving), then file me my deposit (the $500 when I began the rent and signed the lease) after I leaving Tower 737 which may take 3 weeks.

Now it had been 3 MONTHS (way more than 3 weeks) and I still did not get my deposit.

Since I left that area, it's difficult for me to reach the office in person, so I tried to call them during the office hours and email them during the past three months. Which got ZERO reply.

I may try to call/ email them for a few times but I would say the rental service feel lot more different from "when I stayed" and "when I left". I don't know what should I say...just be aware of the deposit when signing the lease.

[Update on 10/08/2020]: Thanks for the reponse, I forwarded my message to the email address you provided on Oct 8th and I will edit or delete this review once I got reply about my lease issue.

[Update on 11/07/2020]: Email already sent to the responser. But still no reply of anything which is another extra month. Will sent another email on 11/10/2020 explaining my deposit delay issue "again".

[Update on 12/19/2020]: Neither reply the phone call nor replay my email. I know it may be a hard time for the rent office because of the Covid, but I think at least the office should let me know the issue and why the office tend to delay the deposit who moved out, and it is already December. Way to long and the custom serive is way more terrible compaing when I stay in Tower 737. Going to update my status of my missing deposit later.

Would say the community service is no longer as good as it used to be comparing to the period while I was living in Tower 737.

[Update on 04/11/2021]: Got staff's email on March 23rd, saying she will let assistant Manager take a look at your account tomorrow morning which supposed to be happened on Marth 24th. However... now it is April 11...still not get the next email about my account status...which is disappointing

[Update on 05/04/2021]: After that email. There is no more email from the staff, neither nor phone call. Prehaps that email is just tyring to mock me...which made me feel hopeful for a while (which was 1 week, then disappointing again) Don't know why the staff sent me a notification email with ZERO effort after all.

[Update on 07/17/2021]: Hi, me again. Guess what, still did not get ANY reply from the staff since the last MOCK email. Really disappointed. For the people who want to sign a lease with Tower 737, I would say don't do that. Unless you can talk to them FACE TO FACE after moving out. If you moving to another city, nope they won't give you the deposit, if you fly back to another country, nope they still WON'T GIVE YOUR DEPOSIT BACK. Which is $500. For example, I used to trust them, and I said "send me my deposit since I will leave the city." And after that, my deposit disapper, I even give them my friend's address just in case. After all, I had been update this review for about 1 year, and I will keep updating it until I get my deposit back. Before that, to the people who are considering Tower 737, Be aware what happened to me and be aware about...

First off, let me say I am born and raised in San Francisco, and have lived in many neighborhoods all over the city. With that, here are my pluses and deltas of being a resident here...

Pluses: Management is super nice and very welcoming. (My fave staff is DeeDee) Candy Bar! (there is trail mix for those who dont eat Jellybeans) Outside Fireplace that can be turned on before 11pm at your request Renting any common space for free (with returnable deposit) The Courtyard with gas grill and outside fridge and patio tables The mini courtyard on the first floor next to the laundry room The studio rooms are smaller but the in closet organizer and organization system throughout the room give you plenty of room The murphy bed with loveseat couch DISHWASHER! Thick walls so you don't hear your neighbor Nice Neighbors Community Movie Nights and Events The maintenance requests are dealt within 24 hours usually, and then they sometimes even text or email u when its done Free Wifi on the third floor in tower 2 Gym (when I feel guilty for not working out I use it) and 2 TVs in the gym so u can forget your working out Copier in the Media Room. Free fax, scanning, and copying services from the front desk Free bottled water (perfect after the workout) Coffee and Tea Bar One free painted wall before you move in The staff has always been nice to my friends and family who visit Staff will water plants and feed cats when your away Smoke Free building I really like the older filipino man who does security, he is always super nice The gift cards! Its fun when u get one! You dont need a car to live here

Deltas: Why the laundry card machine is in the media room and not the laundry room, beats me. It is a bit of a pain. Even though there is supposed to be a rooftop terrace, it has not reopened up... It has been awhile... I cant wait till the rooftop opens... The Valet Waste has stopped service about a month ago (or it feels like), and no date of when it will start again or if service completely stops (this is very small for me though) I wish the Gym, Lounge, and Media room stayed open till 11pm during the week to open with your own fob key I know someone secretly smokes in tower 2 and cant figure out who it is, cuz many times when you pass by the mini courtyard on the first floor it smells like cigarette smoke, and this is supposed to be a smoke free building I will never ever call this area tender nob, which is made up neighborhood within the years Realtors have tried to rename (again I'm born and raised here) PARKING! Tell your friends to be green and not drive if possible The cheapest parking I found around here is one block away at park 4 less parking garage for 275 a month, thats 25 less...

But with all pluses and deltas, I truly love living here, and look forward to going home everyday... my friends say I live in a retreat...