Club Wyndham Canterbury — Hotel in San Francisco

CHECKIN & SERVICE The receptionist Steven was an ace! Very professional, quick-witted, & a hospitable personality. Concierge were also very friendly & helpful. The checkin flow takes a bit long, but it was hardly painful thanks to the great customer experience. The doorman was consistently friendly too. Latest checkout offered was 11am. The closest parking lot is 1 block away-- It is not facilitated or in any way connected to the hotel despite what other booking sites say-- you're on your own!

ROOM https://youtu.be/ZsnDqIpX5-w Comfortable furniture which didn't feel like generic hotel stock. The president suites are the real win tbh, which we could not reserve during our stay. The other units really don't compare, although they are still just as clean, spacious, & well-lit. Ample seating, table top, & storage options as well. My only complaint is the thin walls between the adjoining room configuration.

BED Everything & soft. A bit snug for a couple though. Despite that, the mattress & linens were still a win & we got some great sleep out of it. Pillows were majorly lacking in support & loft.

WI-FI & CELL RECEPTION Wifi was a struggle. $20 is incredibly overpriced for the premium offering & Based on performance of the free offering, I'm not inclined to spend more. Throughput is noticeably asymmetrical with a concerning level of packet loss. --Performance-- Video streaming - average Online gaming - average Video chatting - good --Nerd Stats-- 23-29 Mbps download 8-15 Mbps upload 1% packet loss 17 ms latency 7 ms jitter

FOOD & DRINK DoorDash friendly. I was impressed by the kitchenette. Dishes were clean & ready to use. The large mini fridge was great for storing plenty of groceries. The only drawback is that it lacks a stovetop.

BATH Bath space is on the smaller side. The Shower experience was lackluster In functionality and the door design is awkward. I was really disappointed by the level of water pressure. Toilet flush is weak, so beware. The rest of the installation was visually stunning, from the clever tiling patterns to the cute vanity. High quality (ROOTS) bath products are provided & actually feel great for your skin!

VERDICT 5* in hospitality & service. Wyndham always wins on that front. The WiFi infrastructure needs an overhaul so plan accordingly if planning to remote work or stream. Room keys are also a choir, requiring multiple trips for rekeying. Walls were unexpectedly thin on all fronts too. I could still see myself staying here again because it's a beautiful building with good vibes. Highly...

DO NOT BOOK THIS HOTEL UNLESS YOU WANT TO BE STRANDED.

We made a reservation here a month ago on Agoda. I did read some reviews that said that this hotel has a tendency to do last-minute cancellations, so I thought to drop by on my first leg of the trip to SF to confirm my reservation for the second leg of the trip back to SF. The front staff said that my room was confirmed and there was no problem at all. I was relieved and thought all would be ok. Fast forward 1.5 weeks later, we got back to SF after a long day being stuck in traffic, and arrived at this hotel at 6pm, with a toddler in tow, just to be told that they have no more rooms available for us. The front staff had a very “sorry but not sorry” attitude and it was clearly not the first time they’ve done this. They literally did the same thing to the person in front of me. We were the only 2 names highlighted in a list of guests. Perhaps because we were not part of the timeshare so our booking has been deprioritized? Regardless, it was extremely unprofessional of the hotel to do so. At least have the basic decency to let us know in advance, so we can book alternative accommodations as soon as possible. OR provide alternative accommodations if you are not able to fulfill your bookings.

It was very stressful having to call Agoda on the phone and get bounced back and forth, just to get a place to stay. We wasted 1.5 hours in the lobby just trying to find an alternative and not one single staff came to check in on us or to apologise. Except the security which they sent in to make sure that we didn’t make too much of a fuss. (At least he was nice and apologetic about it)

This is clearly a management problem of wanting to make sure that they sell out all their rooms, but still prioritizing timeshare customers over everyone else. In this case please don’t even bother selling your rooms to the general customers if you can’t fulfill your bookings. And having your front counter service staff deal with angry customers while you hide behind them is cowardly. Don’t bother trying to apologise on Google reviews and pretend that you care when you...

We made a reservation over a month in advance. When we arrived, the person at the check-in desk fumbled on the computer and with a pile of sticky notes for about 5 minutes, with averted eyes and a frown, then mumbled something about there being no room for us.

She said that this had been happening for weeks, that they had overbooked. She tried to blame it on Expedia.

She picked up one of her sticky notes, wrote a code and a phone number on it (not very legible either) and told us to call Expedia to find a different hotel.

No apology. No eye contact. Rude. Poor communication.

I spent the next half hour on my cellphone in their lobby (hard to hear because of the noise). I’m glad I had enough battery left on my phone to make this call. Expedia found a different hotel for us, but it didn’t have the kitchenette that we needed (hard to find on such short notice).

This ordeal was a shocking surprise after a long and tiring day of traveling. I realize that mistakes happen, but the manner in which they dealt with this was appalling for a business in this day and age. And they had the nerve to blame this on others, instead of owning responsibility for a blunder that actually put me and my family in a risky situation in a fairly rough part of the city late in the day.

The person at the check-in desk said that they had known about this problem (of overbooking rooms & then not being able to honor reservations) for several weeks. They clearly had my name and contact info in their computer system. But there had been no effort to contact me in advance, to warn me about this problem.

I would not be surprised if this is a very nice hotel to stay at—if you actually get the room you reserved—but it is a safety hazard to make a reservation with them, and the way they managed their very serious mistake was...