WOW Kids Playground — Local services in San Francisco

I’d heard great things but unfortunately my time there with my two grandsons was less than great. The management was working on parts of the play areas and said they would be closed for 30 minutes… 2 hours later the slides, the ball pits and zip lines, including the games were still closed down. They did not reopen . When I asked for a refund (almost immediately) I was told no but what bothered me most was when they took my payment they knew that the major parts of the play areas were inaccessible and never told us so we could make a decision. I was also told that we could come back later that day, but when you have a two year-old and a four-year-old coming back for five hours later is not always going to fit into a schedule. I was very disappointed. The children have been there before and knew what they were missing so they two were disappointed. If it had been their first time, perhaps they wouldn’t have missed what was closed. Also the downstairs shopping area was missing all sorts of parts and tools that were needed to play the pretend games. They would have ramps for balls, but no balls? I was told by a customer that in the very beginning of the opening. Everything seemed very clean, but things are now starting to appear to be a bit dirty or at least feel a bit dirty downstairs. One final note… while they had areas closed there was only tape placed to keep people out of areas that could be seen as dangerous to children, including exposed wiring. They started a process that should have been dealt with during closed hours. Not when children were roaming around while being capable of entering areas of construction. I was told the workers were upset with the amount work needed and not enough help or right tools. I had left my phone in the trunk of my car, the battery was also going dead. I wish I had photos but...

I had such a wonderful experience taking my four-year-old to WOW Indoor Playground on Labor Day! As a parent, finding quality entertainment options open during holidays can be challenging, but this place was a real lifesaver. The facility is absolutely delightful - bright, colorful, and designed with children’s imagination in mind. The multi-level play structure is impressive, with climbing areas, slides, and themed sections that kept my little one engaged for hours. I particularly loved the ocean-themed area with the ship and sea creature decorations - it really sparked my child’s creativity and sense of adventure. What impressed me most was how clean and well-maintained everything appeared. The staff was friendly and attentive, and I felt comfortable letting my four-year-old explore independently while still being able to supervise easily. The layout is parent-friendly too, with good sight lines throughout the space. The holiday pricing was $30 for the day, which felt reasonable given the quality of the facilities and the fact that they were open when many other places were closed. I noticed they offer membership options as well, which would be great for families who plan to visit regularly. This is exactly the kind of place that makes parenting a little easier and a lot more fun. My child left exhausted and happy, already asking when we can return. For families in San Francisco looking for a safe, engaging indoor play experience, WOW Indoor Playground is definitely worth the visit. We’ll certainly be...

We had an incredible experience at Wow Kids Playground and can’t recommend it enough for families looking for a fun and exciting place for kids to play and explore. • The staff is exceptionally accommodating, with Susan being a standout! She was always quick to respond to emails and texts, and when our son had a medical issue, she was so kind and understanding, making it easy to reschedule. Susan went above and beyond to make sure we felt comfortable, and it really made a difference to us. • The venue is spacious and newly designed, with a wide variety of activities that kept our 2-year-old entertained for hours. My husband and I had just as much fun! • We chose Wow Kids Playground for our son’s 2nd birthday party, and it was the perfect decision. The staff was hands-on, helping us with both setup and cleanup, allowing us to fully enjoy the celebration. Everyone had a blast!

We’ll definitely be returning, and we highly recommend this spot for any family...